2013 Ford Redundant C-MAX Hybrid
No clear pattern 19.2% of complaints about the 2013 Ford Redundant C-MAX Hybrid arrived in its first year of service. That is an unusual figure for a 2013 vehicle, but with only 177 complaints on record the sample is too small to call it a pattern — the margin of error covers the range where ordinary vehicles sit. The figures below are reported without a verdict. The most-reported system is electrical system (50 complaints), typically at 2.8 yr or about 21,000 miles.
- Complaints
- 177
- Median age at failure
- 3.5 yr
- Median mileage
- 30,000 n=154
- Crash / fire / tow
- 14.7% of reports
- Safety recalls
- 0
Engine 3,000 mi 6 mo in service
TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER BEING SERVICED. THE VEHICLE HAD TO BE JUMPED IN ORDER FOR IT TO START. THE CONTACT WAS TOLD THAT THE VEHICLE COULD HAVE PROBLEMS IF THE INCORRECT OIL FILTER IS PLACED ON THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER BUT THEY HAD NOT BEEN ABLE TO DETERMINE WHAT CAUSED THE FAILURE. THE MANUFACTURER STATED THIS WAS A KNOWN ISSUE BUT THEY DO NOT HAVE A FIX. THE FAILURE MILEAGE AND CURRENT MILEAGES WAS 3,000. *TR
Engine 2,960 mi 7 mo in service
WHILE DRIVING AT 35 MPH ON HIGHWAY 90 IN BILOXI, MS, I RECEIVED A "STOP SAFELY NOW" RED TRIANGLE WARNING ON MY 3 WEEK OLD 2013 FORD CMAX HYBRID. THE CAR DIED AND I WAS STOPPED IN THE TURNING LANE OF HEAVY TRAFFIC. I CALLED THE BILOXI POLICE DEPARTMENT FOR ASSISTANCE IN GETTING OFF THE ROAD SAFELY DUE TO THE HIGH VOLUME OF TRAFFIC. *TR
Engine 5,749 mi 9 mo in service
AT 35 MPH ENTIRE DISPLAY AND OPERATING SYSTEM CATASTROPHIC FAILURE COMPLETELY SHUT DOWN ALL BUT MOTOR TO GET US .75 MILE BACK HOME WINDOWS LOCKED AC SHUT OFF IN 109 DEGREE OUTSIDE TEMP WITH OUR SERVICE DOG FOR SEARCH AND RESCUE IN CAR WITH US NO SYNC SYSTEM OR DRIVER INFO DISPLAY NO ABILITY TO OPEN DOORS OR UNLOCK DOORS OR WINDOWS COULD NOT TURN AC BACK ON IN 109 DEGREE OUTSIDE TEMPERATURE WE GOT HOME CALLED DEALER WHERE WE LEASED IT FROM AND WE WERE TOLD "JUST JUMPSTART IT THAT'S WHAT I DID FOR A PRIUS". *TR
Power train 200 mi 3 mo in service
I PUT THE CAR IN REVERSE TO BACK OUT OF THE DRIVE WAY AND WHEN I STOPPED, I COULDN'T GO BACKWARDS. I PULLED FORWARD AND PARKED. PULLED BACK AGAIN AND THE CAR DIDN'T DO IT AGAIN. THE ENGINE LIGHT DID COME ON AND I TOOK THE CAR TO THE DEALERSHIP. THEY HAD IT FOR TWO WEEKS. FORD SAID IT IS A "REVERSE DELAY PROBLEM" AND THEY KNOW ABOUT IT. FORD IS WORKING ON A FIX. FORD IS KNOWING SELLING THE C-MAX WITH A DRIVE TRAIN PROBLEM AND DOES NOT CONSIDER THE "REVERSE DELAY" A SAFETY PROBLEM. I DO CONSIDER IT AS A SAFETY ISSUE AND TRYING TO GET THE CAR RETURNED AND FORD WILL NOT TAKE IT BACK. *TR