What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2020 GMC Sierra 3500

Typical pattern

15.3% of complaints about the 2020 GMC Sierra 3500 came in the first year, which is unremarkable for a 2020 vehicle — around the middle of the 178 model-years on record. The median complaint arrives at 4.5 yr in service. The most-reported system is power train (19 complaints), typically at 4.8 yr or about 108,000 miles.

Complaints
72
Median age at failure
4.5 yr
Median mileage
29,400 n=12
Crash / fire / tow
19.4% of reports
Safety recalls
8

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Power train
19 reports · 108,000 mi
4.8 yr
21.1%

Safety recalls — NHTSA campaigns

26V083000 2026-02-12
Power train:automatic transmission:control module:software

General Motors, LLC is recalling certain 2020 Chevrolet Silverado 2500, 3500, GMC Sierra 2500, 3500, and 2020-2022 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles that may have been repaired incorrectly under recall 24V797. The transmission control valve may fail and cause the rear wheels to lock up.

Rear wheel lock up increases the risk of a crash.

24V797000 2024-10-24
Power train:automatic transmission:control module:software

General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.

Rear wheel lock-up can increase the risk of a crash.

24V060000 2024-02-01
Latches/locks/linkages:tailgate:latch

General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.

An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.

20V792000 2020-12-17
Seat belts

General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.

If a seat-belt bracket is not secured, the seat belt may not properly restrain an occupant in the front-row center seat position, increasing the risk of injury in a crash.

20V446000 2020-07-30
Air bags:side/window:curtain:inflator

General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.

If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.

20V324000 2020-06-04
Structure:body:hood

General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V-142. Some of the vehicles in 20V-324 were not part of Recall 20V-142 but received defect parts during another service (typically during collision repair). The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.

If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.

20V142000 2020-03-12
Latches/locks/linkages:hood:latch

General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.

If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.

19V814000 2019-11-14
Seat belts:pretensioner

General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.

A vehicle fire could result if materials ignite inside the vehicle.

In owners’ own words

Power train mileage not reported 8 mo in service
The computer lite up the dash and reduced power, plus took the trailer brakes off line. This happened while loaded. To reset the system you have to pull over and turn the vehicle off. This happens 2-3 times per day. This was a problem at 600 miles. The transmission shifted from 10 gear to 5th gear while driving 75 miles per hour. The truck had 75,000 miles on it . Had to send another truck out to pick up the load in Santa Rosa New Mexico. The dealer Glenn Polk in Sanger has been working on for the last 4 months There is never a warning until the lights come on with a system failure.
Power train mileage not reported 3.0 yr in service
The exhaust system is directed to the rear of the vehicle and when towing causes extreme heat to build on the item being towed, in my case a 5th wheel camper. The heat has melted the trim on my camper and is a potential fire hazard.
Power train mileage not reported 2.8 yr in service
While accelerating from about 45 - 60mph the truck made a loud bag and the rear tires locked up causing the vehicle to skid. This happened 4 times and nearly caused the cars behind me to crash.

How to read this