2010 Mercury Milan Hybrid

No clear pattern

0% of complaints about the 2010 Mercury Milan Hybrid arrived in its first year of service. That is an unusual figure for a 2010 vehicle, but with only 80 complaints on record the sample is too small to call it a pattern — the margin of error covers the range where ordinary vehicles sit. The figures below are reported without a verdict. The most-reported system is steering (16 complaints), typically at 8.2 yr or about 99,000 miles.

Complaints: 80
Median age at failure: 7.5 yr
Median mileage: 74,900 n=69
Crash / fire / tow: 5% of reports
Safety recalls: 0

In owners’ own words

Steering 35,000 mi 4.6 yr in service

WHILE DRIVING ON FREEWAY, WARNING LIGHT CAME ON TO HAVE POWER STEERING SERVICED. NO PROBLEM STEERING THE CAR AT THAT TIME, BUT AFTER STOPPING AND TURNING OFF ENGINE, THE POWER ASSIST HAD BEEN DISABLED AND I COULD NOT STEER THE CAR. MANAGED TO GET IT TO A DEALER IN SENACA FALLS, NY, WHO RESET THE SYSTEM, BUT COULD NOT FIND CAUSE AND HE REFUSED TO CHARGE ME FOR THE WORK, AS I WAS TRAVELING ACROSS STATE AND HE DID NOT WANT LIABILITY IF SOMETHING HAPPENED. I AM CONCERNED ABOUT DEFECT IN STEERING AND THE RISK THAT THIS COULD HAPPEN TO ME WHILE DRIVING. *JS

Steering 51,000 mi 4.9 yr in service

WHEN DRIVING ON THE EXPRESSWAY, THE STEERING WAS JERKY AND STICKING. I GOT AN ERROR MESSAGE SAYING "SERVICE POWER STEERING" AND "SERVICE ADVANCETRAC". TODAY, WHEN I WENT TO START THE CAR, I HAVE THE MESSAGE SAYS "SERVICE POWER STEERING NOW" AND THE WHEEL WILL NOT TURN. *TR

Steering 47,000 mi 5.3 yr in service

WHILE DRIVING APPROXIMATELY 40 MPH, THE DASHBOARD SHOWED A MESSAGE THAT THE POWER STEERING SYSTEM NEEDED TO BE SERVICED AND THE POWER STEERING SUDDENLY STOPPED WORKING MAKING IT EXTREMELY DIFFICULT TO STEER THE VEHICLE. *TR

How to read this

This is what owners reported, not a reliability rating. People file with NHTSA about alarming failures, not routine ones, and complaint volume tracks how many cars were sold.
Failure ages come from the incident date on each complaint, populated on about 83% of records. Mileage is shown where reported — NHTSA’s 2021 system change cut mileage capture to roughly 15%, so it thins out sharply after MY2020.
Every rank compares this vehicle only against others of the same model year. A 2025 car has not had time to accumulate five-year failures, so comparing early-failure share across years is meaningless.
Fourteen make-months distorted by media storms and mass recalls — Toyota in February 2010 ran 11× normal volume across 33 models — are excluded.
Recalls are manufacturer actions and authoritative; complaints are not. A recall listed here may already have been performed on any individual car. Check a specific VIN at nhtsa.gov/recalls.

2010 Mercury Milan Hybrid

When each system is reported — middle 50% of complaints

In owners’ own words

How to read this