What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2023 Toyota Corolla Cross

Early-defect pattern

63.8% of complaints about the 2023 Toyota Corolla Cross came in its first year of service — a higher share than 99% of the 177 2023 model-years on record. That points to problems present from new rather than wear. The most-reported system is engine (102 complaints), typically at 8 mo or about 1,500 miles.

Complaints
348
Median age at failure
10 mo
Median mileage
3,000 n=18
Crash / fire / tow
3.7% of reports
Safety recalls
4

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Engine
102 reports · 1,500 mi
8 mo
0%
Electrical system
68 reports · 3,000 mi
9 mo
4.4%
Steering
44 reports · 4,600 mi
7 mo
2.3%
Visibility / wipers
25 reports
11 mo
0%
Other
24 reports
10 mo
4.2%
Exterior lighting
15 reports · 6 mi
1.2 yr
0%

Safety recalls — NHTSA campaigns

25V040000 2025-01-29
Steering:column

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occu

A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.

23V864000 2023-12-20
Air bags:frontal

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

An air bag that does not deploy as intended increases the risk of injury during a crash.

23V480000 2023-07-12
Steering:column

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.

23V384000 2023-05-30
Electrical system: instrument cluster/panel

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safey Standard number 208, "Occupant Crash Protection."

An air bag that does not deploy as intended increases the risk of injury during a crash.

In owners’ own words

Engine mileage not reported 4 mo in service
I was pulling up to a stoplight and the EPS electrical power steering light came on and warning of power loss to steering wheel, low engine power and auto start stop indicator light was also illuminated. I put the car in park turned the car off and back on and then the system reset and I was able to drive normally. This is a brand new car that I purchased Monday (2 days ago)
Engine mileage not reported 4 mo in service
I was stopped at a light and the check engine light came on, warning sounds and low steering power light flashed. Car would not move. I was able to put the car in park and turn off and back on and was able to proceed. Dealer found no error codes or defects when I took it to the dealership. They are keeping it for more diagnostics.
Engine mileage not reported 5 mo in service
This is the second time I am reporting this issues. This time I got a video of it. On Feb 2, I was, again, at a red light and a buzzing alarm started going off with the error showing as “Engine Stopped. Steering Power Low.” Then it would flicker to show “Engine Stopped. Press brake firmly to restart.” At the top it said “Ignition On”. When it does this I can’t drive the vehicle. I have to put it in park and then restart the vehicle from the start/stop button.
Steering mileage not reported 4 mo in service
I was pulling up to a stoplight and the EPS electrical power steering light came on and warning of power loss to steering wheel, low engine power and auto start stop indicator light was also illuminated. I put the car in park turned the car off and back on and then the system reset and I was able to drive normally. This is a brand new car that I purchased Monday (2 days ago)

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