What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2020 Buick Encore GX

Typical pattern

8.8% of complaints about the 2020 Buick Encore GX came in the first year, which is unremarkable for a 2020 vehicle — around the middle of the 178 model-years on record. The median complaint arrives at 4.8 yr in service. The most-reported system is service brakes (19 complaints), typically at 1.3 yr or about 973 miles.

Complaints
114
Median age at failure
4.8 yr
Median mileage
752 n=36
Crash / fire / tow
11.4% of reports
Safety recalls
2

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Service brakes
19 reports · 973 mi
1.3 yr
31.6%
Other
19 reports · 4,372 mi
5.3 yr
0%
Power train
18 reports · 24,000 mi
5.5 yr
5.6%
Electrical system
15 reports · 100 mi
5.2 yr
0%

Safety recalls — NHTSA campaigns

21V440000 2021-06-10
Equipment:mechanical:accessory scissor/screw/bottle jack/lift:stand

General Motors, LLC. (GM) is recalling certain 2020-2022 Buick Encore GX and 2021-2022 Chevrolet Trailblazer vehicles. The emergency jack, if not positioned as directed in the vehicle owner's manual, can fracture while in use.

A fractured jack can cause the vehicle to collapse, increasing the risk of injury.

20V588000 2020-09-24
Service brakes

General Motors LLC (GM) is recalling certain 2020 Chevrolet Corvette and Cadillac CT4, CT5 and XT4, 2021 Chevrolet Trailblazer, and 2020-2021 Buick Encore GX vehicles. Sensor connection contamination in the electronic brake boost system may cause an interruption of communication between the sensor and the brake boost system.

If communication with the sensor is interrupted, the electronic brake boost assist could be lost. Extra pedal force will be required to slow and stop the vehicle, increasing the risk of a crash.

In owners’ own words

Service brakes 227 mi 1.0 yr in service
I PURCHASED THIS VEHICLE 9/25/2020. RECALL NHTSA# 20V588 ISSUED 9/24/2020. I WAS NOT CONTACTED BY DEALERSHIP WHO SOLD VEHICLE UNTIL 9/29/2020. THERE WAS AN ACTIVE RECALL ON VEHICLE. RECALL STATUS: INCOMPLETE REMEDY NOT YET AVALABLE.
Service brakes 1,476 mi 1.3 yr in service
BRAKES ARE NOISY MORE GOING IN REVERSE. DEALER ORDERED UPDATED FRONT BRAKES ON 12/8/2020 AND AS OF 12/23/2020 THEY HAVE NOT BEEN RECEIVED AND DO NOT HAVE A DATE WHEN THEY WILL BE IN. TRIED TO CALL GM CUSTOMER SERVICE BUT THEY DO NOT ANSWER THE PHONE. ALSO WHEN THE CAR WAS IN THE REPAIR SHOP THEY COMPLETED RECALLS #'S A202310450, A202295530 & A202301230. ALSO I NEVER RECEIVED ANY NOTICES ON ANY RECALLS FROM BUICK.
Service brakes 14 mi 1.3 yr in service
I WAS DRIVING HOME APPROX 6:00 PM AS I WAS STARTING ON L75 MY BUICK 2020GX WITH LESS THAN 300 MILES STARTED TO SPEED UP TO A VERY FAST MY BRAKES DID NOT SLOW ME DOWN THE CAR KEPT SPEEDING UP I WAS VERY SCARED WHEN THE CAR KEPT GOING FASTER NOW I AM SCARED TO DRIVE IT THERE WAS ALMOST A CRASH TRYING TO SLOW DOWN
Electrical system 227 mi 1.0 yr in service
I PURCHASED THIS VEHICLE 9/25/2020. RECALL NHTSA# 20V588 ISSUED 9/24/2020. I WAS NOT CONTACTED BY DEALERSHIP WHO SOLD VEHICLE UNTIL 9/29/2020. THERE WAS AN ACTIVE RECALL ON VEHICLE. RECALL STATUS: INCOMPLETE REMEDY NOT YET AVALABLE.

Other Encore GX model years

202420212020

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