What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2011 Ford Escape

Typical pattern

2% of complaints about the 2011 Ford Escape came in the first year, which is unremarkable for a 2011 vehicle — around the middle of the 203 model-years on record. The median complaint arrives at 4.0 yr in service. The most-reported system is steering (412 complaints), typically at 9.8 yr or about 110,000 miles.

Complaints
1,878
Median age at failure
4.0 yr
Median mileage
52,000 n=1557
Crash / fire / tow
5.2% of reports
Safety recalls
3

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Steering
412 reports · 110,000 mi
9.8 yr
5.1%
Power train
268 reports · 45,200 mi
2.9 yr
1.1%
Fuel / propulsion
253 reports · 49,000 mi
3.8 yr
0.8%
Engine
248 reports · 47,000 mi
3.0 yr
4%
Speed control
245 reports · 45,000 mi
2.9 yr
2.4%
Electrical system
116 reports · 53,000 mi
4.2 yr
6%
Other
56 reports · 70,285 mi
7.1 yr
5.4%
Structure
43 reports · 48,000 mi
5.3 yr
14%
Fuel system
33 reports · 45,000 mi
4.5 yr
0%
Suspension
32 reports · 87,000 mi
11.3 yr
9.4%
Air bags
26 reports · 70,000 mi
5.1 yr
69.2%
Visibility / wipers
24 reports · 54,000 mi
4.5 yr
8.3%

Safety recalls — NHTSA campaigns

16V777000 2016-10-26
Fuel system, gasoline:delivery:fuel pump

Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.

A fuel leak in the presence of an ignition source increases the risk of a fire.

15E045000 2015-06-03
Suspension:front:wheel bearing

The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.

Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.

14V284000 2014-05-29
Steering:electric power assist system

Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.

If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

In owners’ own words

Visibility 382 mi 3 mo in service crash / fire / tow
I CLOSED THE REAR HATCH OF THE ESCAPE AND THE REAR GLASS EXPLODED. THE CAR WAS IN THE DRIVEWAY OF MY HOUSE AND THE GLASS WENT EVERYWHERE, COVERING THE CARGO AREA OF THE VEHICLE AND THE DRIVEWAY. THERE WAS NOTHING EVEN CLOSE TO TOUCHING THE GLASS INSIDE OR OUTSIDE OF THE CAR WHEN IT SHATTERED. I RECEIVED A SMALL CUT ON MY HAND FROM THE GLASS THAT I WAS ABLE TO TREAT MYSELF. THE VEHICLE WAS ABOUT A WEEK OLD AT THAT TIME AND WE TOOK IT BACK TO THE DEALER TO HAVE THEM ADDRESS THE ISSUE.
Visibility 200 mi 8 mo in service
TL*THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED WHEN EVER THE DRIVERS SIDE VISOR WAS USED IT WOULD EITHER MOVE CLOSE TO THE REAR VIEW MIRROR. THE CONTACT DID NOT NOTIFY THE DEALER OF THE FAILURE. THE CONTACT WAS CONCERNED ABOUT THE SAFETY RISK IF THE FAILURE OCCURRED WHILE DRIVING. THE FAILURE AND CURRENT MILEAGE WAS 200. UPDATED 07/08/11*LJ UPDATED 07/15/11
Visibility 1,641 mi 9 mo in service
MY HUSBAND SHUT THE LIFT GATE ON OUR 2011 FORD ESCAPE AND THE REAR WINDOW EXPLODED INTO A THOUSAND PIECES. THIS VEHICLE HAS LESS THAN 2,000 MILES ON IT. *TR
Engine cooling 2,800 mi 7 mo in service
TL*THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED ON THREE DIFFERENT OCCASIONS AFTER SLOWING DOWN TO MAKE A LEFT OR RIGHT TURN THE VEHICLE STARTED TO COAST AND STALL. THE VEHICLE WOULD NOT ACCELERATE TO THE NORMAL SPEED. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST BUT THERE WERE NO ERROR CODES. THE DEALER WAS UNABLE TO DIAGNOSE OR DUPLICATING THE FAILURE. THE MANUFACTURER WAS CONTACTED WHO STATED A CONSUMER REPRESENTATIVE WILL CONTACT HIM WITHIN THE NEXT TWO DAYS. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2,800.

Other Escape model years

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