What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2013 Ford Fusion Hybrid

Typical pattern

9.1% of complaints about the 2013 Ford Fusion Hybrid came in the first year, which is unremarkable for a 2013 vehicle — around the middle of the 210 model-years on record. The median complaint arrives at 4.5 yr in service. The most-reported system is power train (31 complaints), typically at 6.3 yr or about 111,000 miles.

Complaints
175
Median age at failure
4.5 yr
Median mileage
47,600 n=141
Crash / fire / tow
13.1% of reports
Safety recalls
1

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Power train
31 reports · 111,000 mi
6.3 yr
19.4%
Electrical system
20 reports · 28,852 mi
4.2 yr
25%
Steering
19 reports · 90,000 mi
5.7 yr
10.5%

Safety recalls — NHTSA campaigns

18V592000 2018-09-10
Equipment:electrical

Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.

An overheated cord can increase the risk of a fire.

In owners’ own words

Power train 7,575 mi 1.1 yr in service
I HAD DRIVEN ABOUT TWO BLOCKS FROM A PARKING LOT AND WAS STOPPED AT A RED LIGHT. AFTER THE LIGHT CHANGED, I STARTED ACROSS THE INTERSECTION AND ALL ELECTRICAL SYSTEMS (INCLUDING MOTOR DRIVE) SHUTDOWN HALFWAY ACROSS. MY IPOD 4S WAS CONNECTED TO THE MYFORD TOUCH SYSTEM VIA USB CABLE, AND IT SHOWED THE APPLE LOGO, SUGGESTING THAT IT HAD BEEN ISSUED A REBOOT COMMAND. HAD TO PUT THE TRANSMISSION IN PARK AND RESTART THE ENGINE IN THE MIDDLE OF THE INTERSECTION TO CONTINUE. *TR
Power train 117,000 mi 4.7 yr in service crash / fire / tow
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING 60 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE MADE A SCRAPING NOISE. THE NOISE INTENSIFIED EVERY TIME THE CONTACT DEPRESSED THE ACCELERATOR PEDAL. THE VEHICLE STALLED AND THE "MOVE TO SAFETY" INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Power train 111,000 mi 5.2 yr in service
CAR WAS MAKING A ROUGHING SOUND WHILE DRIVING WHEN IN P OR N NO SOUND TOOK I TOOK IT TO DEALER THEY COULD NOT FIND A PROBLEM 3000 MILE LATER THEY SAID IT THE TRANSMISSION IT WOULD COST US $11,000 TO REPAIR NEED TO KNOW IF THIS IS HAPPENING TO ANY OTHER OWNERS
Steering 54,981 mi 2.5 yr in service
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT A VERY SLOW SPEED THE STEERING COMPLETELY FAILED AND THE DRIVER HAD NO ABILITY TO STEER THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT TWO OUT OF THREE BOLTS IN THE STEERING GEAR MOTOR ASSEMBLY FRACTURED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,981.

Other Fusion Hybrid model years

2017201620152013201220112010

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