What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2013 Mercedes-Benz Sprinter 3500

Typical pattern

5.4% of complaints about the 2013 Mercedes-Benz Sprinter 3500 came in the first year, which is unremarkable for a 2013 vehicle — around the middle of the 210 model-years on record. The median complaint arrives at 6.0 yr in service. The most-reported system is air bags (15 complaints), typically at 4.1 yr or about 7,000 miles.

Complaints
56
Median age at failure
6.0 yr
Median mileage
32,000 n=36
Crash / fire / tow
3.6% of reports
Safety recalls
5

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Air bags
15 reports · 7,000 mi
4.1 yr
0%

Safety recalls — NHTSA campaigns

21V042000 2021-02-03
Electronic stability control (esc):control module

Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.

If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

18V032000 2018-01-09
Air bags:frontal:passenger side:inflator module

Daimler Vans USA, LLC (DVUSA) is recalling certain 2013 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

17V093000 2017-02-10
Air bags

Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.

If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.

16V077000 2016-02-10
Air bags:frontal:driver side:inflator module

Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

14V706000 2014-11-05
Equipment adaptive/mobility

Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.

If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.

In owners’ own words

Air bags mileage not reported 6 mo in service
"TAKATA RECALL" ONCE PARTS ARE AVAILABLE CUSTOMERS WILL BE SENT A LETTER ASKING THEM TO GO TO AN AUTHORIZED FREIGHTLINER SPRINTER DEALER WHO WILL REPLACE THE DRIVER SIDE FRONT AIRBAG OF THE POTENTIALLY AFFECTED VEHICLES IN THE FREIGHTLINER BRANDED SPRINTER VEHICLES. NHTSA RECALL CAMPAIGN 16V077. RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE. NEVER CALL OR INFORMED TO TAKE VEHICLE IN FOR REPAIRS.
Air bags mileage not reported 3.4 yr in service
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ U25/MB-WNL155CC (NA). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT....UPDATED 11/12/17/*BF DEFECTIVE AIR BAG WAS REPLACED 11/30/17 *JB UPDATED 9/12/18*JB
Air bags mileage not reported 5.2 yr in service
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF FLAGSTAFF, 525 N SWITZER CANYON DR, FLAGSTAFF, AZ 86001) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Other Sprinter 3500 model years

20142013

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