What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2009 Smart Fortwo

Typical pattern

1.4% of complaints about the 2009 Smart Fortwo came in the first year, which is unremarkable for a 2009 vehicle — around the middle of the 212 model-years on record. The median complaint arrives at 8.1 yr in service. The most-reported system is power train (27 complaints), typically at 8.1 yr or about 41,000 miles.

Complaints
139
Median age at failure
8.1 yr
Median mileage
38,500 n=107
Crash / fire / tow
20.1% of reports
Safety recalls
1

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Power train
27 reports · 41,000 mi
8.1 yr
3.7%
Engine
19 reports · 55,000 mi
9.1 yr
31.6%
Other
18 reports · 60,000 mi
8.9 yr
38.9%

Safety recalls — NHTSA campaigns

18V273000 2018-04-27
Engine and engine cooling:exhaust system

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.

If the mat contacts hot exhaust system components, it can increase the risk of a fire.

In owners’ own words

Other 38,500 mi 6.3 yr in service crash / fire / tow
I WAS DRIVING MY SMART CAR TO WORK AT 1:30 AM. THERE WAS SOME SNOW ON THE ROADS SO I LEFT 10 MINUTES EARLIER THAN NORMAL SO I COULD DRIVE SLOWLY. I HAD TO GO UP A HILL AND THE CAR FISHTAILED AND CRASHED INTO THE STEEL RAIL.I WAS GOING 43 MPH IN A 55 MPH ZONE WHEN THE CAR FISHTAILED. I HIT THE STEEL RAIL ALMOST HEAD ON. THE CAR IS A TOTAL LOSS YET THE AIRBAGS DID NOT DEPLOY. I HIT MY HEAD AND HAVE A SORE BACK AND KNEE PLUS I MISSED A DAY OF WORK. I DO NOT BELIEVE THESE CARS ARE SAFE TO DRIVE IN WINTER DUE TO THE REAR WHEEL DRIVE AND THE AIR BAGS THAT DO NOT WORK. THANKS FOR READING MY STORY.
Other 15,000 mi 6.4 yr in service
UPON STARTING CAR, ATTEMPT TO SHIFT INTO REVERSE. CAR SHOWS EITHER A BLANK WHERE THE GEAR (P, R, N, D) WOULD NORMALLY APPEAR, OR SHOWS 'N' WHEN SHIFTER IS IN THE 'R' POSITION. IF 'N' IS SHOWING, CAR BEGINS BEEPING AS IT WOULD IF SEATBELT WEREN'T FASTENED. SHIFTING INTO 'D' MAKES NO DIFFERENCE, CAR CAN ONLY HAVE 'N' OR 'P' SELECTED AT THIS POINT. CAR MUST BE SHIFTED INTO PARK AND THEN TURNED OFF AND BACK ON (SOMETIMES MULTIPLE TIMES) FOR THE PROBLEM TO RESOLVE.
Other 29,000 mi 7.2 yr in service crash / fire / tow
DRIVING TO A FRIENDS HOUSE, ABOUT A 10-15 MIN. DRIVE... FRIEND SAY HE SMELLS SMOKE, LOOK TO THE RIGHT SIDE ONTO THE MIRROR AND ITS SMOKE COMING FROM THE BACK SIDE OF MY CAR. OPEN THE BACK TO LOOK AT THE ENGINE - A LOT OF SMOKE IS COMING OUT AND AS THE SMOKE IS CLEARING MY FRIEND SEES FLAMES AND WE QUICKLY AFTER GRAB A HOSE AND CALL 9-1-1. DON'T KNOW WHAT CAUSED THE FIRE, FIREMEN SAID NOT TO START THE CAR CALLED AAA. FIREMEN SAID WE GOT LUCKY IT DIDN'T REACH THE GAS TANK.
Power train 63,442 mi 4.8 yr in service
I WAS DRIVING ON A SUBURBAN SIDE STREET WHEN SUDDENLY THE ENGINE CUT OFF AND THE CAR CAME ROLLING TO A STOP. FORTUNATELY I WAS NOT TRAVELING FAST AND THERE WAS ROOM TO PULL OVER BUT I COULD HAVE BEEN INJURED IF THE INCIDENT WAS ON A HIGHWAY. A LOCAL MECHANIC COULD NOT IDENTIFY THE PROBLEM SO I EVENTUALLY HAD IT TOWED TO THE DEALERSHIP WHICH TESTED IT AND FOUND THAT THE COUPLING MOTOR (A COMPONENT OF THE TRANSMISSION) WAS FAULTY AND NEEDED TO BE REPLACED. THE CAR IS RUNNING OKAY NOW BUT THE REPAIRS COST OVER $1,000 AND IT IS ONLY 4 YEARS OLD. *TR

Other Fortwo model years

20092008

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