What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2002 GMC Envoy XL

Typical pattern

8.1% of complaints about the 2002 GMC Envoy XL came in the first year, which is unremarkable for a 2002 vehicle — around the middle of the 230 model-years on record. The median complaint arrives at 4.8 yr in service. The most-reported system is exterior lighting (15 complaints), typically at 5.9 yr or about 38,000 miles.

Complaints
111
Median age at failure
4.8 yr
Median mileage
55,000 n=92
Crash / fire / tow
7.2% of reports
Safety recalls
3

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Exterior lighting
15 reports · 38,000 mi
5.9 yr
0%
Electrical system
15 reports · 100,000 mi
6.6 yr
20%

Safety recalls — NHTSA campaigns

05V494000 2005-10-27
Latches/locks/linkages:doors:latch

CERTAIN SPORT UTILITY VEHICLES HAVE A REAR SIDE CLOSURE LATCH THAT MAY NOT LATCH OR UNLATCH DUE TO CORROSION CAUSED BY ROAD SPLASH, SUCH AS WATER AND ROAD SALT. THESE VEHICLES WERE ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE FOLLOWING STATES: CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA.

IF THE DOOR IS NOT LATCHED PROPERLY AND IT GOES UNNOTICED, IT MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN UNBELTED OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.

04V527000 2004-11-01
Exterior lighting:brake lights

ON CERTAIN SPORT UTILITY VEHICLES, VIBRATION AND HEAT MAY CAUSE THE TAIL LAMP/STOP LAMP BULB TO LOOSEN IN ITS SOCKET. IF THIS OCCURS, THE BULB MAY FLICKER AND EVENTUALLY BECOME INOPERATIVE.

AN INOPERATIVE BRAKE LAMP WILL NOT CONVEY THE DRIVER'S INTENTION OF STOPPING TO DRIVERS IN FOLLOWING VEHICLES, AND AN INOPERATIVE REAR TURN SIGNAL LAMP WILL NOT CONVEY THE DRIVER'S INTENTION TO TURN TO DRIVERS IN FOLLOWING VEHICLES. BOTH OF THESE FAILURES CAN INCREASE THE RISK OF A CRASH.

04V046000 2004-02-04
Visibility:windshield wiper/washer

CERTAIN SPORT UTILITY VEHICLES HAVE WINDSHIELD WIPER SYSTEMS THAT WILL NOT TURN ON, CEASE OPERATION WHILE IN USE, FAIL TO TURN OFF/ON BY THEMSELVES (MOISTURE SENSITIVE WIPER SYSTEM), OR HAVE CONTINUOUS WINDSHIELD WASHER PUMP OPERATION BECAUSE THE PRESENCE OF WATER WITHIN THE WIPER MODULES CAN EITHER CAUSE A SHORT CIRCUIT OR CAN LEAD TO THE CORROSION OF COMPONENTS WITHIN THE MODULE.

DEPENDING ON THE OCCURRENCE AND WEATHER SITUATION, DRIVER VISIBILITY COULD BE REDUCED, WHICH COULD RESULT IN A CRASH.

In owners’ own words

Exterior lighting 30 mi 1.2 yr in service
ON OUR 2002 GMC ENVOY, WHEN DRIVING IN HEAVY FOG OR ANY TYPE OF FALLING SNOW THE HEADLIGHTS SHOOT A BEAM OF LIGHT STRAIGHT UP. IT LOOKS LIKE WHAT THE SEARCHLIGHTS LOOK LIKE IN OLD WAR MOVIES. THE REFLECTION FROM THE LIGHT ON HE FOG OR SNOW REALLY MESSES UP THE DRIVERS VISION BECAUSE IT EFFECTIVLY BLOCKS THE SIGHT OF ANYTHING PAST THE HOOD. WE TALKED TO THE DEALER ABOUT IT AND THE SERVICE MANAGER SAID THAT WE WEREN'T THE FIRST TO COMPALIN BUT UNTIL GM DID A RECALL, HE COULDN'T DO ANYTHING ABOUT IT.
Exterior lighting mileage not reported 3.8 yr in service
GENERAL QUALITY FAILURE. JUST A FEW OF THE PROBLEMS 1. ALL OF THE RECALL NOTICES 2. FRONT END BUSHINGS 3. REAR END BUSHING 4. AIR CONDITIONING REPLACEMENT 5. 4 WHEEL DRIVE ENGAGEMENT. 6. DOOR STEPS FALL OFF 7. LOVE THE VEHICLE EXCEPT THAT THE DEALER SHOP FORMAN GETS TO DRIVE IT MORE THAN I DO. HAD A 1999 BLAZER PRIOR TO THIS AND IT HAD QUALITY ISSUES ALSO. DEFINITELY GO HONDA OR TOYOTA NEXT TIME. *JB
Exterior lighting mileage not reported 5.3 yr in service
MY REAR HIGH MOUNT STOP LAMP ATTACHED TO THE LIFT GATE WINDOW HAS BECAME DETACHED YESTERDAY ON IT'S OWN. IT SEEMS THAT IT'S FASTENING HOLDING IT DOWN HAD LOOSENED AND BROKE. IT IS NOW HANGING FROM IT'S WIRING AND NEEDS TO BE REPLACED, REWIRED, AND MOUNTED. I BELIEVE THIS IS SIMILAR TO NHTSA CAMPAIGN NUMBER: 04V527000, WHERE VIBRATION AND HEAT FROM NORMAL DRIVING USE PLAYED A FACTOR IN UNCOVERING ANOTHER DEFECT IN THE EXTERIOR LIGHTING:BRAKE LIGHTS. *JB
Electrical system 28,000 mi 3.3 yr in service
FOR I HAVE A 2002 GMC ENVOY THAT IS HAVING BRAKE PROBLEMS AND THE ANSWER THAT I WAS GETTING FROM THE DEALER WAS THAT MY BRAKES WERE LOW, WELL I CHANGED THEM AND THE PROBLEM IS STILL THERE, FOR AT TIMES WHEN HOLDING DOWN THE BRAKE THE PEDAL WILL STOP AND THEN DROP ABOUT AN EIGHT OF AN INCH ( AS IF THERE IS AIR IN THE LINES) AND I DON'T KNOW IF ELECTRICAL PROBLEMS ARE THOUGHT OF AS DANGEROUS, BUT I HAVE THEM TOO. *JB

Other Envoy XL model years

2006200420032002

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