What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2004 Cadillac CTS

Typical pattern

9.9% of complaints about the 2004 Cadillac CTS came in the first year, which is unremarkable for a 2004 vehicle — around the middle of the 236 model-years on record. The median complaint arrives at 6.9 yr in service. The most-reported system is power train (53 complaints), typically at 2.7 yr or about 22,000 miles.

Complaints
284
Median age at failure
6.9 yr
Median mileage
53,751 n=225
Crash / fire / tow
14.8% of reports
Safety recalls
6

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Power train
53 reports · 22,000 mi
2.7 yr
5.7%
Electrical system
34 reports · 92,876 mi
11.0 yr
5.9%
Air bags
25 reports · 41,000 mi
5.0 yr
56%
Service brakes
21 reports · 101,000 mi
11.1 yr
4.8%
Structure
18 reports · 56,000 mi
9.2 yr
22.2%
Suspension
16 reports · 19,144 mi
4.4 yr
6.2%
Service brakes, hydraulic
15 reports · 48,500 mi
6.0 yr
20%

Safety recalls — NHTSA campaigns

14V542000 2014-09-09
Fuel system, gasoline:delivery:fuel pump

General Motors LLC (GM) is recalling certain model year 2004-2007 Cadillac CTS-V vehicles manufactured October 6, 2003, to March 15, 2007, and 2006-2007 Cadillac STS-V vehicles manufactured June 23, 2005, to March 15, 2007. In the affected vehicles, the electrical terminals of the fuel pump module may overheat resulting in the melting of the flange material.

If the flange melts, a hole may be created allowing the fuel pump to leak fuel, causing the vehicle to stall, increasing the risk of a vehicle crash. Additionally, leaking fuel in the presence of an ignition source increases the risk of a fire.

14V394000 2014-07-02
Electrical system:ignition

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or s

If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

10V105000 2010-03-17
Service brakes, hydraulic:foundation components:hoses, lines/piping, and fittings

GENERAL MOTORS HAS NOTIFIED NHTSA OF A DEFECT IN CERTAIN MODEL YEAR 2003-2007 CADILLAC CTS VEHICLES CURRENTLY REGISTERED IN OR ORIGINALLY SOLD IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WASHINGTON D.C., WEST VIRGINIA AND WISCONSIN. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE FRONT BRAKE HOSE FITTING AT THE CALIPER MAY CORRODE DUE TO SNOW OR WATER, CONTAINING ROAD SALT OR OTHER CONTAMINANTS, ENTERING AND BEING RETAINED IN THE ROUTING SLE

THE BRAKE HOSE-TUBE INTERFACE MAY RUPTURE SUDDENLY WITHOUT PRIOR WARNING AND INCREASE VEHICLE STOPPING DISTANCE MAY OCCUR INCREASING THE RISK OF A CRASH.

05V024000 2005-01-20
Air bags

ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON" POSITION.

A PERSON POSITIONED FOR DRIVING MAY RECEIVE MINOR INJURIES, SUCH AS ABRASIONS, FROM CONTACT WITH A DEPLOYING AIR BAG.

04V273000 2004-06-09
Steering:linkages

ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STEERING KNUCKLE, DUE TO DISENGAGEMENT OF THE TAPERED ATTACHMENT AND RETAINING NUT, IS POSSIBLE.

IF THE CONTROL ARM SEPARATES FROM THE KNUCKLE, THE AFFECTED CORNER OF THE VEHICLE WILL DROP AND THE CONTROL ARM WOULD BE FORCED DOWNWARD, CONTACTING THE WHEEL. THE AFFECTED WHEEL COULD TILT OUTWARD AND CREATE A DRAGGING ACTION THAT WOULD TEND TO SLOW THE VEHICLE AND CREATE A TENDENCY FOR THE VEHICLE TO TURN IN THE DIRECTION OF THE AFFECTED WHEEL. IN EXTREME SITUATIONS, THE AFFECTED WHEEL ASSE

03V346000 2003-09-29
Seats

CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT SLOTS. A SEAT WITH ONLY ONE TAB ENGAGED OR NEITHER ENGAGED WOULD NOT MEET THE STATIC REARWARD LOADING TEST REQUIREMENTS OF THE STANDARD.

IN SOME CRASH CONDITIONS, THE SEAT COULD PIVOT REARWARD AND ITS OCCUPANT OR A REAR SEAT OCCUPANT COULD BE INJURED MORE SEVERELY.

In owners’ own words

Air bags mileage not reported 7 mo in service crash / fire / tow
SEVERE SIDE IMPACT, BOTH DRIVER SIDE DOORS AND CENTER PILLAR CRUSHED. SIDE AIR BAGS DID NOT DEPLOY.
Air bags 232 mi 10 mo in service crash / fire / tow
THE CONSUMER WAS PARKING THE VEHICLE WHEN THE GAS PEDAL BECAME STUCK CAUSING THE CONSUMER TO CRASH INTO A BUILDING HEAD ON. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. CONSUMER SUSTAINED INJURIES AND WAS HOSPITALIZED. *AK *NM
Air bags 1,700 mi 10 mo in service crash / fire / tow
WHILE DRIVING CONSUMER'S VEHICLE SWERVED BECAUSE THERE WAS A DEER IN THE ROAD, AND WENT INTO A DITCH , AFTER GAINING CONTROL VEHICLE STRUCK A CONCRETE ABUTMENT HEAD ON. THE AIR BAGS DID NOT DEPLOY.*AK
Structure 3,000 mi 8 mo in service
THE VEHICLE RAN OVER A DEER WHILE DRIVING BETWEEN 60-65 MPH AND THE ENTIRE ROOF FLEXED AROUND THE SUNROOF. THE BODY SHOP INDICATED THIS OCCURRED BECAUSE THE ROOF WAS NOT ENFORCED PROPERLY AT THE FACTORY. *LA

Other CTS model years

201520142013201120102009200820072006200520042003

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