What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2023 KIA Sorento

Typical pattern

19.7% of complaints about the 2023 KIA Sorento came in the first year, which is unremarkable for a 2023 vehicle — around the middle of the 177 model-years on record. The median complaint arrives at 2.4 yr in service. The most-reported system is electrical system (37 complaints), typically at 2.5 yr or about 2,000 miles.

Complaints
208
Median age at failure
2.4 yr
Median mileage
12,000 n=17
Crash / fire / tow
7.2% of reports
Safety recalls
3

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Electrical system
37 reports · 2,000 mi
2.5 yr
8.1%
Other
35 reports
3.0 yr
8.6%
Engine
30 reports · 2,000 mi
2.0 yr
6.7%
Power train
20 reports · 21,700 mi
2.1 yr
10%
Collision avoidance
17 reports · 35,000 mi
1.8 yr
0%

Safety recalls — NHTSA campaigns

25V649000 2025-09-25
Electrical system:wiring:fuses and circuit breakers

Kia America, Inc. (Kia) is recalling certain 2021-2023 Sorento vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor wiring harness may be inadequate, which can result in a fire.

A fire increases the risk of injury.

23V610000 2023-08-31
Back over prevention: sensing system: camera

Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.

23V579000 2023-08-15
Equipment:other:labels

Kia America, Inc. (Kia) is recalling certain 2023 Sorento vehicles. The air bag warning labels on the driver and front passenger sun visors may detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

A detached air bag warning label will not warn occupants about the risks of air bag deployment, increasing the risk of injury in a crash.

In owners’ own words

Collision avoidance mileage not reported 11 mo in service
My blind spot and forward collision warnings kept going off with any vehicles in front me or in my blind spot. I was on the road by myself and they constantly would go off over and over and nothing covering the sensors.
Collision avoidance mileage not reported 2.4 yr in service
All safety features disabled, srs light turns on, vehicle shuts off when driving, guage cluster is inop doesn’t show speed.
Collision avoidance mileage not reported 3.9 yr in service
All of the ADAS you have listed stop working on my car. I will be driving my car, stop at a red light, drive through, or just driving down the road and it starts throwing sensors. It won’t even show the MPH I’m driving and some times the steering wheel locks up, as does the car itself. I can’t shift gears, move the vehicle, or anything until leaving the vehicle alone for a while and coming back to it. I have proof of multiple repairs, call ins to Kia, and even a request for buy back which was denied on the vehicle.
Engine mileage not reported 6 mo in service
This vehicle has four drive modes… when in eco mode and pulling onto a road with a steep grade the car lacks power to safely drive. This only happens in eco mode. I have tested 4 times and got the same result. The hesitation lasts for about 3 seconds with that gas pedal fully depressed the vehicle moves about 2 mph maybe slight faster but it’s noticeable. Thank you.

Other Sorento model years

202520232022202120202019201820172016201520142013201220112009200820072006200520042003

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