What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2002 Mercury Mountaineer

Typical pattern

9.1% of complaints about the 2002 Mercury Mountaineer came in the first year, which is unremarkable for a 2002 vehicle — around the middle of the 230 model-years on record. The median complaint arrives at 5.8 yr in service. The most-reported system is power train (148 complaints), typically at 6.8 yr or about 78,375 miles.

Complaints
486
Median age at failure
5.8 yr
Median mileage
75,000 n=344
Crash / fire / tow
10.7% of reports
Safety recalls
4

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Power train
148 reports · 78,375 mi
6.8 yr
4.1%
Structure
71 reports · 58,500 mi
3.8 yr
15.5%
Suspension
42 reports · 75,800 mi
5.9 yr
0%
Engine cooling
30 reports · 92,213 mi
4.1 yr
6.7%
Visibility
29 reports · 84,000 mi
4.7 yr
17.2%
Steering
21 reports · 109,000 mi
8.7 yr
14.3%
Air bags
20 reports · 87,000 mi
6.1 yr
50%
Electrical system
18 reports · 60,000 mi
7.5 yr
5.6%
Service brakes, hydraulic
17 reports · 46,851 mi
3.1 yr
5.9%
Speed control
16 reports · 67,000 mi
4.1 yr
31.2%

Safety recalls — NHTSA campaigns

09V399000 2009-10-13
Speed control

FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.

A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.

07E104000 2007-12-11
Visibility:glass, side/rear

CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."

IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.

01V171000 2001-05-24
Tires:sidewall

VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.

OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.

01I010000 2001-04-10
Visibility:glass, side/rear

THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.

ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.

In owners’ own words

Engine cooling mileage not reported 1 mo in service
CONSUMER WAS TRAVELING ABOUT 70MPH ON A HIGHWAY AND SMELLED GASOLINE COMING THROUGH AIR CONDITIONER'S VENTS. SHE WAS ABLE TO PULL OVER TO SHOULDERS, AND VEHICLE WAS LEAKING OIL FROM UNDERNEATH. DEALERSHIP WAS AWARE. *AK
Engine cooling mileage not reported 1 mo in service
WHILE GOING UP A HILL AT 30 MPH CONSUMER NOTICED DASH LIGHTS FLICKERING ON AND OFF. A WHILE LATER ENGINE SHUT DOWN, VEHICLE HAD TO BE TOWED TO DEALER. ON NOVEMBER 1ST, WHILE TRAVELING AT ABOUT 60 MPH, ENGINE DIED. CONSUMER TRIED TO RESTART WHILE CAR WAS COASTING TO AVOID A REAR END COLLISION, LUCKILY VEHICLE RESTARTED. CONSUMER FELT VERY LUCKY. PLEASE PROVIDE ANY FURTHER INFORAMTION.*AK
Engine cooling mileage not reported 8 mo in service
ENGINE HEAD GASKET KEEPS RUPTURING AND SPILLING GAS ALL OVER ENGINE. CONSUMER IS CONCERNED ABOUT A FIRE STARTING. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Power train mileage not reported 2 mo in service
A VIOLENT JERK IS PRESENT WHEH SHIFTING OUT OF PARK. A NOISE CAN BE HEARD ON AN INTERMITTENT BASIS BEFORE JERK OCCURS. DEALER HAS BEEN CONTACTED. *AK *TT

Other Mountaineer model years

2008200720062005200420032002200019991998

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