What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2004 Nissan Murano

Typical pattern

3.7% of complaints about the 2004 Nissan Murano came in the first year, which is unremarkable for a 2004 vehicle — around the middle of the 236 model-years on record. The median complaint arrives at 6.9 yr in service. The most-reported system is power train (147 complaints), typically at 7.8 yr or about 85,000 miles.

Complaints
846
Median age at failure
6.9 yr
Median mileage
75,000 n=703
Crash / fire / tow
4.7% of reports
Safety recalls
4

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Power train
147 reports · 85,000 mi
7.8 yr
1.4%
Visibility
124 reports · 60,000 mi
5.9 yr
0.8%
Electrical system
120 reports · 36,240 mi
4.2 yr
7.5%
Seats
94 reports · 83,904 mi
6.7 yr
4.3%
Latches / locks
47 reports · 65,000 mi
5.9 yr
0%
Engine
44 reports · 120,000 mi
12.7 yr
2.3%
Engine cooling
39 reports · 53,000 mi
4.8 yr
5.1%
Speed control
35 reports · 110,000 mi
10.5 yr
8.6%
Structure
29 reports · 60,000 mi
9.0 yr
6.9%
Other
29 reports · 130,000 mi
11.4 yr
3.4%
Steering
25 reports · 98,000 mi
7.3 yr
8%
Fuel system
22 reports · 75,921 mi
5.0 yr
4.5%

Safety recalls — NHTSA campaigns

09V169000 2009-05-19
Engine cooling

NISSAN IS RECALLING 362,891 MY 2003-2007 MURANO VEHICLES. THE INTAKE AIR DUCTS, WHICH ARE CONNECTED TO THE INTERMEDIATE RESONATOR IN THE AIR INTAKE SYSTEM OF THE ENGINE, MAY SEPARATE FROM THE RESONATOR WITH ENGINE MOVEMENT. THIS SEPARATION OCCURS DUE TO THE PREMATURE AGING OF THE MATERIAL USED IN THE INTAKE AIR DUCTS WHICH CAUSES EXCESSIVE SHRINKING.

ENGINE MAY STALL INCREASING THE RISK OF A CRASH.

06V048000 2006-02-13
Seat belts:rear/other

ON SOME SPORT UTILITY VEHICLES, IN CERTAIN HIGH SPEED FRONTAL CRASHES, THE WEBBING OF A REAR OUTBOARD SEAT BELT MAY CONTACT THE REAR SEAT BACK HINGE WHERE IT CAN BE CUT BY THE SHARP EDGE OF THE METAL PORTION OF THE HINGE.

IF THE WEBBING IS COMPLETELY SEPARATED, IT CAN INCREASE THE RISK OF INJURY TO AN OCCUPANT IN A CRASH.

06V003000 2006-01-10
Fuel system, gasoline:storage:tank assembly

ON CERTAIN SPORT UTILITY VEHICLES, DUE TO THE LOCATION OF THE FORWARD EDGE OF THE FUEL TANK, IN THE EVENT THAT A VEHICLE FRONT TIRE RUNS OVER A SMALL, SHARP OBJECT IN THE ROAD, CATCHES IT AND PROPELS IT TOWARDS THE REAR OF THE VEHICLE, IT MAY STRIKE AND PUNCTURE THE FUEL TANK.

A PUNCTURED TANK COULD INCREASE THE RISK OF A FIRE.

05V319000 2005-07-14
Electrical system:alternator/generator/regulator

ON CERTAIN SPORT UTILITY VEHICLES, THERE IS A POSSIBILITY THAT A WIRE BREAKING INSIDE THE ALTERNATOR COULD STOP THE BATTERY FROM CHARGING.

IF THIS HAPPENS, THE CHARGER WARNING AND BRAKE WARNING LAMPS WILL IMMEDIATELY COME ON AND THE BATTERY WILL BEGIN TO DISCHARGE. AFTER A SHORT TIME, THE ENGINE WILL GO INTO A "FALL SAFE" CONDITION WHICH WILL LIMIT VEHICLE SPEED. THE ENGINE WILL STOP RUNNING WHICH COULD RESULT IN A CRASH.

In owners’ own words

Power train 10,082 mi 1.8 yr in service
TRANSMISSION FAILURE: STARTING AS A CLICKING SOUND FROM THE FRONT, ONLY NOTICEBLE WHEN DRIVING SLOWLY AND WITH OPEN WINDOW AND OCCURING WHEN ACCELERATING OR DECELERATING AND DURING LIGHT TURNS THE DEALER FIRST MISDIAGNOSED IT AS LOOSE STEERING RACK MOUNTING BOLTS, REFERRING TO NISSAN BULLETIN NTBB03-065A. AFTER FIXING THIS, THE CLICKING NOISE STILL WAS THERE AND THE TECHNICIAN FINALLY DIAGNOSED CLICKING NOISE IN THE CVT/ AUTOMATIC TRANSMISSION CASE. DEALER ACKNOLEDGES THAT TRANSMISSION HAS TO BE REPLACED AND SCHEDULES REPAIR TIMEFRAME WITH 1 WEEK. DEALER WILL NOTIFY WHEN PARTS HAVE ARRIVED.
Power train 40,130 mi 2.8 yr in service
VEHICLE WOULD NOT ACCELERATE, MAXIMUM SPEED = 20 MPH. STOPPED SHIFTED TO LOW SAME RESULT. PARKED TURNED ENGINE OFF, RETURNED 20 MINUTES LATER. VEHICLE OK, BUT CHECK ENGINE LIGHT IS ON. NEXT DAY NISSAN SERVICE COULD NOT FIND A PROBLEM, SAID IT WAS A "SOFT" CODE. *JB
Power train mileage not reported 3.0 yr in service
BROUGHT MY 2004 NISSAN MURANO IN FOR ALTERNATOR REPLACEMENT DUE TO FACTORY RECALL ON ALL 2003-2004 MURANOS. 3 DAYS LATER I BEGAN TO HEAR SOME VERY LOUD BANGING NOISES FROM THE ENGINE AREA. THE MURANO WAS TOWED TO NISSAN THAT WEEKEND AND ON MONDAY I WAS TOLD THAT IT WAS MY TRANSMISSION. APPARENTLY THERE WAS REGULAR TRANSMISSION FLUID ADDED TO THE CVT TRANSMISSION. THE MASTRIA NISSAN SERVICE CENTER WILL NOT TAKE RESPONSIBILITY AND THEY WILL NOT HONOR THE DRIVE TRAIN WARRANTY. *JB
Seats 500 mi 2 mo in service
THE QUALITY OF MY 2004 NISSAN MURANO IS NOT UP TO PAR WITH NISSAN VEHICLES. I HAVE HAD NOTHING BUT PROBLEMS SINCE I PURCHASED IT THE END OF OCTOBER. THE VEHCILE HAS BEEN TO THE DEALER 12 TIMES FOR VARIOUS ISSUES. IE WINDOW RATTLE, WINDOW NOISES, DRIVERS SEAT LOOSE, STEARING RACK BOLTS WERE LOOSE, LOOSE EMERGENCY BRAKE CABLE. *AK

Other Murano model years

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