What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2019 RAM Promaster

No clear pattern

1.3% of complaints about the 2019 RAM Promaster arrived in its first year of service. That is an unusual figure for a 2019 vehicle, but with only 76 complaints on record the sample is too small to call it a pattern — the margin of error covers the range where ordinary vehicles sit. The figures below are reported without a verdict. The most-reported system is power train (24 complaints), typically at 4.8 yr or about 68,000 miles.

Complaints
76
Median age at failure
5.0 yr
Median mileage
21,000 n=21
Crash / fire / tow
7.9% of reports
Safety recalls
9

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Power train
24 reports · 68,000 mi
4.8 yr
12.5%

Safety recalls — NHTSA campaigns

25V876000 2025-12-17
Equipment adaptive/mobility:wheelchair restraints/securement:latch/anchor:

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

An unsecured wheelchair can move during transit, increasing the risk of injury.

25V720000 2025-10-23
Engine and engine cooling:cooling system:radiator assembly

Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.

Electrical circuits that overheat increase the risk of a fire.

25V552000 2025-08-26
Back over prevention: sensing system: camera

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

23V301000 2023-04-27
Power train:automatic transmission:internal:park pawl

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.

A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.

20V582000 2020-10-15
Power train:automatic transmission:lever and linkage:column shift

Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

20V250000 2020-05-05
Seat belts:front:retractor

National Van Builders, Inc. (National Van Builders) is recalling certain vehicles based on 2019-2020 Ford Transit and 2019 Ram Promaster vans equipped with Freedman GO-ES foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."

An unsecured occupant has an increased risk of injury in the event of a crash.

20V222000 2020-04-20
Seat belts:front:retractor

TransitWorks is recalling certain Driverge vehicles based on 2019-2020 Ford Transit vans equipped with Freedman Seating Company (FSC) PT Foldaway and GO-ES 3-point Foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."

An unsecured occupant has an increased risk of injury in the event of a crash.

20V036000 2020-01-23
Power train:automatic transmission:lever and linkage:column shift

Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

19V333000 2019-04-29
Seats

New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

In owners’ own words

Power train 4,900 mi 1.5 yr in service
MY VEHICLE HAS BEEN RECALLED FOR A SAFETY ISSUE W00 20V-036. THERE IS NO ENGINEERING FIX YET DESIGNED. WINNEBAGO/DODGE AND IT'S ASSOCIATED DEALERS ARE STILL SELLING THE VEHICLE DESPITE THE RECALL WHILE OWNERS WAIT FOR CORRECTIVE MEASURES.
Power train mileage not reported 1.6 yr in service
NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>20V-036RECALL DATE: JANUARY 23, 2020 MANUFACTURER RECALL NUMBER: W00 MANUFACTURER IS NOT PROVIDING A REMEDY IN A TIMELY MANNER.
Power train 21,000 mi 1.3 yr in service
WE HAVE CONTACTED RAM AND OUR LOCAL DEALER MULTIPLE TIMES. DEALER SAYS THEY ARE NOT RECEIVING PARTS FOR RECALL W00. RAM SAYS THEY ARE SENDING A LIMITED NUMBER. WE WERE #10 ON THE DEALER REPAIR LIST A MONTH AGO. NOW WE ARE 15. RAM AND THE DEALER NEED TO STEP UP AND GET THIS ISSUE FIXED FOR ALL RAM 3500 OWNERS NOW. *TR

Other Promaster model years

2023202220212019201720152014

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