What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2021 RAM Promaster

Typical pattern

9.7% of complaints about the 2021 RAM Promaster came in the first year, which is unremarkable for a 2021 vehicle — around the middle of the 159 model-years on record. The median complaint arrives at 4.0 yr in service. The most-reported system is back over prevention (25 complaints), typically at 4.9 yr or about 37,000 miles.

Complaints
154
Median age at failure
4.0 yr
Median mileage
20,000 n=27
Crash / fire / tow
3.9% of reports
Safety recalls
8

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Back over prevention
25 reports · 37,000 mi
4.9 yr
4%
Other
21 reports
3.8 yr
0%
Electrical system
19 reports · 14,272 mi
4.4 yr
10.5%

Safety recalls — NHTSA campaigns

25V876000 2025-12-17
Equipment adaptive/mobility:wheelchair restraints/securement:latch/anchor:

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

An unsecured wheelchair can move during transit, increasing the risk of injury.

25V720000 2025-10-23
Engine and engine cooling:cooling system:radiator assembly

Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.

Electrical circuits that overheat increase the risk of a fire.

25V552000 2025-08-26
Back over prevention: sensing system: camera

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

24V416000 2024-06-06
Structure:body:door

Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."

A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.

24V290000 2024-04-25
Electronic stability control (esc)

Chrysler (FCA US, LLC) is recalling certain 2021 Ram Promaster vehicles. An insecure ground connection may cause the electronic stability control (ESC) to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

Driving with an inoperative electronic stability control system can increase the risk of a crash.

24V197000 2024-03-14
Electrical system:wiring

Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2021-2022 Ram ProMaster vehicles. The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

An inoperative left turn signal may not notify other drivers of a turning vehicle, and an inoperative left taillight can reduce the vehicle's visibility to other drivers. Both scenarios can increase the risk of a crash.

23V301000 2023-04-27
Power train:automatic transmission:internal:park pawl

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.

A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.

21V699000 2021-09-09
Seat belts

Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

An unsecured child restraint system can increase the risk of injury during a crash.

In owners’ own words

Other mileage not reported 11 mo in service
THOR cabinet fell off also pulling down microwave. This cabinet contains all the HVAC controls, wifi connectivity, system control panel, and solar control panel. The passenger bench seat with seat belts is across from this cabinet. No one was hurt. The cabinet was hanging by its wires. The dealer came to our house to examine damage. No warning, No visible signs that it was coming apart.
Other mileage not reported 11 mo in service
RV build from Forest River/Coachmen. Nova model. Inverter settings were incorrect from the factory. This in turn caused too much voltage to go to house battery. House battery was then out gassing hydrogen into the coach. This hydrogen collected inside and was setting off the CO detector.
Other mileage not reported 2.0 yr in service
Propane monitor alarm went off while driving and continued while parked. RV tech found that LPG line leading to Truma Combi water heater/furnace kinked, cracked, and leaking propane gas. Tech disconnected propane and recommended the RV be returned to the manufacturer.
Electrical system mileage not reported 11 mo in service
The blind spot detection system randomly turns itself off. The problem is the van is quite large with lots of blind spots, and you think the system is working because you have it turned on and it turns off by itself. Chrystler is not concerned with the problem, nor do they have a fix for it. This a safety concern that needs an immediate fix. The potential for loss of life is extremely high with this defect.

Other Promaster model years

2023202220212019201720152014

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