What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2011 Volkswagen CC

Typical pattern

0.8% of complaints about the 2011 Volkswagen CC came in the first year, which is unremarkable for a 2011 vehicle — around the middle of the 203 model-years on record. The median complaint arrives at 6.3 yr in service. The most-reported system is air bags (32 complaints), typically at 5.6 yr or about 44,000 miles.

Complaints
120
Median age at failure
6.3 yr
Median mileage
75,000 n=75
Crash / fire / tow
8.3% of reports
Safety recalls
4

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Air bags
32 reports · 44,000 mi
5.6 yr
9.4%
Engine
26 reports · 93,000 mi
7.2 yr
7.7%
Fuel / propulsion
16 reports · 112,000 mi
7.2 yr
12.5%

Safety recalls — NHTSA campaigns

18V148000 2018-03-06
Air bags:frontal:driver side:inflator module

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.

In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

17V509000 2017-08-16
Fuel system, gasoline:delivery:fuel pump

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.

If the fuel pump fails, the engine will stall, increasing the risk of a crash.

16V078000 2016-02-10
Air bags:frontal:driver side:inflator module

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

15V483000 2015-08-04
Air bags:frontal

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.

A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

In owners’ own words

Air bags 38,650 mi 3.3 yr in service
WHILE DRIVING MY STEERING WHEEL CONTROLS STOPPED FUNCTIONING TO INCLUDE MY HORN, AIRBAG, ESP, AND TRACTION CONTROL. AFTER RESEARCHING THE WEB I FOUND THIS IS A COMMON ISSUE ON ALL VW MODELS AND OCCURS AROUND 40,000 MILES. APPARENTLY THE VW CLOCKSPRING IN THE STEERING COLUMN ASSEMBLY HAS A DESIGN FLAW, AND THERE IS NO RECALL AT THIS TIME. *TR
Air bags 20,000 mi 3.9 yr in service crash / fire / tow
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT BECAME DISTRACTED AND CRASHED INTO ANOTHER VEHICLE. IN ADDITION, THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE AND TOWED TO A DEALER WHERE THE CAUSE OF THE AIR BAG FAILURE WAS NOT DETERMINED. THE CONTACT WAS INFORMED THAT THE BUMPER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Air bags 30,000 mi 5.0 yr in service
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE ERROR MESSAGE "STEERING WHEEL CLOCK SPRING DEFECTIVE " DISPLAYED ACROSS THE INSTRUMENT PANEL INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Engine 90,800 mi 5.1 yr in service
ON MULTIPLE OCCASIONS, VEHICLE FAILED TO START, BUT DISPLAYED A "STEERING WHEEL LOCK DEFECTIVE" ALERT. WHEN KEY IS REMOVED AND REPLACED IN THE IGNITION, IT WILL THEN START. IN ADDITION, THE ENGINE IS NOW IN NEED OF REPLACEMENT DUE TO OIL RUNNING LOW. THE VEHICLE WAS MAINTAINED ON ITS REGULAR 10,000 MILE SCHEDULE AND DID NOT GIVE ANY WARNINGS OR ALERTS. IT ALTOGETHER FAILED TO START AND GAVE ONLY A SHAKING/RATTLING NOISE WHEN TRYING TO CRANK. IN ALL INSTANCES, THE VEHICLE WAS STATIONARY.

Other CC model years

201420132012201120102009

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