What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2011 Chevrolet Cruze

Typical pattern

11.4% of complaints about the 2011 Chevrolet Cruze came in the first year, which is unremarkable for a 2011 vehicle — around the middle of the 203 model-years on record. The median complaint arrives at 4.7 yr in service. The most-reported system is engine (257 complaints), typically at 5.3 yr or about 67,000 miles.

Complaints
1,116
Median age at failure
4.7 yr
Median mileage
57,250 n=886
Crash / fire / tow
10.9% of reports
Safety recalls
7

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Engine
257 reports · 67,000 mi
5.3 yr
9.3%
Power train
193 reports · 58,435 mi
4.6 yr
4.1%
Electrical system
98 reports · 59,000 mi
5.1 yr
8.2%
Other
75 reports · 62,758 mi
6.3 yr
6.7%
Electronic stability control (esc)
75 reports · 80,000 mi
5.3 yr
12%
Speed control
70 reports · 49,000 mi
4.1 yr
8.6%
Service brakes
61 reports · 48,545 mi
3.8 yr
18%
Steering
48 reports · 55,430 mi
4.2 yr
12.5%
Air bags
40 reports · 39,953 mi
3.8 yr
37.5%
Engine cooling
39 reports · 26,400 mi
2.0 yr
12.8%
Fuel / propulsion
37 reports · 59,937 mi
5.7 yr
8.1%
Visibility / wipers
21 reports · 89,250 mi
6.3 yr
0%

Safety recalls — NHTSA campaigns

16V502000 2016-07-05
Electrical system:ignition

General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Sta

If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

13V360000 2013-08-15
Service brakes, hydraulic:power assist

General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.

A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.

12V289000 2012-06-22
Fuel system, gasoline:storage:tank assembly:mounting

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.

THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.

12V288000 2012-06-22
Engine cooling

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.

EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.

11V273000 2011-05-06
Power train:automatic transmission:gear position indication (prndl)

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY R

THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.

11V270000 2011-05-06
Steering:gear box:shaft sector

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.

THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.

11V221000 2011-04-06
Steering

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.

SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.

In owners’ own words

Other 270 mi 5 mo in service
NEW 2011 CHEVROLET CRUZE. 270 MILES ON ODOMETER. ENTERING MY GARAGE AND STEPPED ON BRAKES AND CARE WOULD NOT STOP. RELEASE BRAKE AND REAPPLIED AND CAR STOPPED. TOOK TO DEALER WHO TESTED AND FOUND NO PROBLEM BUT WHEN TECHNICIAN WAS TAKING CAR INTO BAY TO INSTALL MUDFLAPS PROBLEM RE-OCCURRED. DEALERSHIP KEPT CAR AND ENDED UP REPLACING A POWER BOOSTER CHECK VALVE. *LN
Other 18,000 mi 1.3 yr in service
I THINK WE HAVE A ANTI FREEZE SMELL INSIDE THE CAR WHEN EVER THE HEATER IS USED. I CAN NO LONGER DRIVE THE CAR IF I AM GOING TO NEED HEAT. DEALER WORKED ON THE CAR 4 TIMES AND HAS NOT FIXED THE PROBLEM. THE ONLY SMELL GM WILL ADMIT TO IS A HOT PLASTIC SMELL. EVEN IF IT IS HOT PLASTIC WHAT IS IT DOING TO PEOPLES HEALTH? I FEEL SICK AND NAUSEOUS WHEN USING THE HEATER.
Other 200 mi 10 mo in service
THE FIRST SAFETY ISSUE WAS NOTICED WITHIN THE FIRST WEEK OF OWNERSHIP. THE AIR BAG INDICATOR LIGHT INDICATED "OFF" WITH AN ADULT PASSENGER IN THE PASSENGER SEAT. THIS CAR HAS BEEN TO THE DEALERSHIP 4 TIMES FOR THIS ISSUE AND IT REMAINS UNSOLVED. THE SECOND SAFETY ISSUE WAS NOTICED IN OCTOBER OR NOVEMBER 2012. THE CAR FILLS WITH AN ODOR OF ANTI-FREEZE WHEN THE HEATER IS IN USE. THE CAR HAS BEEN TO DEALERSHIP 4 TIMES FOR THIS ISSUE AND IT REMAINS UNSOLVED. I FEEL THESE ARE BOTH EXTREME SAFETY ISSUES THAT SHOULD BE INVESTIGATED AS IT APPEARS TO BE A PROBLEM IN MANY OF THE 2011 CRUZES. *TR
Air bags 7,000 mi 5 mo in service crash / fire / tow
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT WAS INVOLVED IN A CRASH WHERE THE VEHICLE REAR ENDED ANOTHER VEHICLE AND WENT INTO A DITCH. THE CONTACT STATED THAT THEY COULD SMELL THE POWDER FROM THE AIR BAGS ALTHOUGH THEY DID NOT DEPLOY. AN ONSTAR REPRESENTATIVE CALLED AND STATED THAT THEY RECEIVED A MESSAGE STATING THAT THE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE IT WOULD BE INSPECTED BY THE MANUFACTURER TO DETERMINE WHY THE AIR BAGS DID NOT DEPLOY. THE CURRENT AND FAILURE MILEAGES WERE 7,000.

Other Cruze model years

20182017201620152014201320122011

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