What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2017 Chevrolet Cruze

Typical pattern

4.7% of complaints about the 2017 Chevrolet Cruze came in the first year, which is unremarkable for a 2017 vehicle — around the middle of the 203 model-years on record. The median complaint arrives at 4.2 yr in service. The most-reported system is engine (73 complaints), typically at 4.6 yr or about 35,000 miles.

Complaints
295
Median age at failure
4.2 yr
Median mileage
29,500 n=159
Crash / fire / tow
8.5% of reports
Safety recalls
2

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Engine
73 reports · 35,000 mi
4.6 yr
8.2%
Power train
39 reports · 32,695 mi
4.5 yr
5.1%
Electrical system
33 reports · 28,751 mi
3.8 yr
9.1%
Other
31 reports · 30,000 mi
3.8 yr
9.7%
Service brakes
18 reports · 59,238 mi
4.8 yr
16.7%
Structure
16 reports · 38,000 mi
4.1 yr
6.2%
Fuel / propulsion
15 reports · 16,000 mi
5.3 yr
0%

Safety recalls — NHTSA campaigns

18V304000 2018-05-10
Fuel system

General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Cruze LS vehicles, equipped with a gasoline engine and a tire inflator kit instead of a spare tire. The vehicles may leak gasoline following a rear-impact crash and a rollover. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."

A fuel leak, in the presence of an ignition source, increases the risk of a fire.

17V057000 2017-01-26
Seats:front assembly:head restraint

General Motors LLC (GM) is recalling certain 2016-2017 Chevrolet Cruze vehicles. A bracket used in the driver or front passenger seat-back recliner mechanism may have been incorrectly welded to the seat-back frame, as a result, in the event of a crash, the head-restraints may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."

In a crash, the seat-backs for the front seats may break, increasing the risk of injury to the occupants.

In owners’ own words

Electrical system mileage not reported 1.1 yr in service
CPSP: ON 10/3/2017 MY DAUGHTER INFORMED ME THAT SINCE SHE ACTIVATED HER DRIVEWISE DEVICE ON HER 2017 CHEVY CRUZE THE PREVIOUS DAY, HER BRAKES SUDDENLY SEEMED TO BECOME EXTREMELY SENSITIVE, ALMOST TO THE POINT OF LOCKING HER WHEELS UP WHEN APPLIED GENTLY. *BF .UPDATED 11/09/17 *BF THE CONSUMER STATED THE INSURANCE AGENT WAS CONTACTED AND ADVISED NOT TO USE THE DEVICE. UPDATED 10/16/2017*JS THE CONSUMER WAS ADVISED THE DRIVEWISE DEVICE MAY HAVE BEEN FAULTY AND TO RETURN IT. THE CONSUMER RECEIVED A NEW DEVICE THAT OPERATES PROPERLY. UPDATED 11/13/2017*JS
Electrical system 4,000 mi 1.8 yr in service crash / fire / tow
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT WAS UNABLE TO START THE VEHICLE. THE CONTACT STATED THAT THE IGNITION AND STEERING WERE INOPERABLE. THE VEHICLE WAS TOWED TO MIRAK CHEVROLET (1125 MASSACHUSETTS AVE, ARLINGTON, MA 02476, (781) 641-6801) WHERE IT WAS DIAGNOSED THAT THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: 8-4384152866 WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Electrical system 35,000 mi 1.8 yr in service crash / fire / tow
THE CAR CAUGHT FIRE FROM INSIDE THE CAB. I'M NOT SURE WHY OR WHAT HAPPENED EXACTLY BUT IT BURNT. IT WAS A TOTAL LOSS. LUCKILY IT WAS STATIONARY WHEN IT HAPPENED
Power train 15 mi 6 mo in service
I WAS TEST DRIVING A NEW 2017 CHEVY CRUZE...WHILE ATTEMPTING TO ACCELERATE TO MERGE INTO TRAFFIC FROM THE ON RAMP OF THE INTERSTATE, THE CAR JUST REVS UP FOR LIKE 5 SECS BEFORE FINALLY ACCELERATING INTO TRAFFIC....THIS IS A *****MAJOR FLAW***** I THOUGHT THE CAR HAD SLIPPED INTO NEUTRAL....THE LAG TIME FOR THE MOTOR AND TRANSMISSION TO ENGAGE IS A HIGHLY****DEADLY****DESIGN FAILURE...

Other Cruze model years

20182017201620152014201320122011

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