What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2012 Chevrolet Impala

Typical pattern

5.9% of complaints about the 2012 Chevrolet Impala came in the first year, which is unremarkable for a 2012 vehicle — around the middle of the 201 model-years on record. The median complaint arrives at 4.8 yr in service. The most-reported system is electrical system (58 complaints), typically at 4.6 yr or about 55,000 miles.

Complaints
422
Median age at failure
4.8 yr
Median mileage
55,000 n=343
Crash / fire / tow
12.1% of reports
Safety recalls
3

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Electrical system
58 reports · 55,000 mi
4.6 yr
10.3%
Electronic stability control (esc)
54 reports · 72,000 mi
6.0 yr
7.4%
Steering
50 reports · 57,000 mi
4.9 yr
18%
Engine
40 reports · 40,000 mi
3.8 yr
10%
Service brakes
32 reports · 51,564 mi
4.5 yr
15.6%
Power train
27 reports · 32,000 mi
3.9 yr
3.7%
Suspension
23 reports · 70,000 mi
6.0 yr
8.7%
Other
23 reports · 60,000 mi
6.6 yr
4.3%
Air bags
20 reports · 43,855 mi
4.3 yr
40%
Wheels
19 reports · 70,000 mi
6.0 yr
15.8%
Fuel / propulsion
17 reports · 50,800 mi
5.3 yr
0%
Speed control
15 reports · 66,000 mi
2.8 yr
13.3%

Safety recalls — NHTSA campaigns

14V355000 2014-06-23
Electrical system:ignition

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may caus

If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

12V377000 2012-08-03
Suspension:front:control arm:lower arm

General Motors (GM) is recalling certain model year 2008-2012 Chevrolet Impala police vehicles because the front lower control arms may fracture. This safety recall does not include non-police Chevrolet Impala vehicles.

A broken control arm can result in the loss of control of the vehicle, increasing the risk of a crash.

11V398000 2011-08-05
Steering:hydraulic power assist:hose, piping, and connections

GM IS RECALLING CERTAIN MODEL YEAR 2012 CHEVROLET IMPALA VEHICLES MANUFACTURED FROM APRIL 19, 2011, THROUGH JULY 29, 2011. THE UPPER POWER STEERING HOSE MAY HAVE BEEN MISROUTED SO THAT IT CAN COME IN CLOSE PROXIMITY TO AND/OR CONTACT THE CATALYTIC CONVERTER. WITH THE ENGINE ON, HEAT FROM THE CATALYTIC CONVERTER MAY MELT THE POWER STEERING HOSE.

POWER STEERING FLUID COULD FLOW ONTO THE CATALYTIC CONVERTER, AND AN ENGINE COMPARTMENT FIRE COULD OCCUR.

In owners’ own words

Power train mileage not reported 2 mo in service crash / fire / tow
CAR WAS IN PARK AT A GAS STATION, IGNITION OFF, CAR NOT RUNNING. GEAR SHIFT INDICATOR SHOWED "PARK". DRIVER WAS OUT OF THE CAR AND THE CAR ROLLED AWAY, CRASHING INTO PARKED VEHICLE AND RESULTING IN INJURY TO DRIVER. THIS WAS AN AVIS RENTAL CAR WITH 7,500 MILES ON THE ODOMETER. *TR
Power train 50 mi 3 mo in service
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, ENGINE VIBRATIONS WERE EXPERIENCED. THE VEHICLE WAS TAKEN TO A DEALER FOR REPAIR BUT THE TECHNICIAN WAS UNSURE OF WHAT COMPONENT FAILED OR HOW TO REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 12,000. UPDATED 3/14/13 *CN
Power train 3,220 mi 1.8 yr in service
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED, SHE WAS UNABLE TO SHIFT THE GEAR INTO DRIVE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,220. *TR
Engine 10 mi 2 mo in service
ENGINE MAKES A KNOCKING NOISE WHILE ACCELERATING. I DROVE ANOTHER ONE AND THE NOISE WAS EVEN WORSE, THAT ONE HAD 15000 MILES ON IT. THIS SEEMS TO BE A COMMON PROBLEM WITH THEM ALL. I AM VERY UNHAPPY WITH THIS CAR. I DON'T ENJOY HEARING ALL THIS NOISE FROM A NEW CAR. (NOW HAS 6000 MILES ON IT) IF I CAN'T RESOLVE THIS PROBLEM IT WILL BE THE LAST GM CAR I EVER BUY. THE DEALER HAD ME DRIVE ANOTHER NEW 2012 IMPALA WHEN I MENTIONED THE NOISE, IT ALSO SOUNDED THE SAME. GM DEFINITELY DIDN'T ADDRESS THIS PROBLEM BEFORE PRODUCTION. *JS

Other Impala model years

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