What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2012 Chevrolet Suburban

Typical pattern

4.3% of complaints about the 2012 Chevrolet Suburban came in the first year, which is unremarkable for a 2012 vehicle — around the middle of the 201 model-years on record. The median complaint arrives at 5.5 yr in service. The most-reported system is other (38 complaints), typically at 6.0 yr or about 91,000 miles.

Complaints
139
Median age at failure
5.5 yr
Median mileage
68,000 n=114
Crash / fire / tow
6.5% of reports
Safety recalls
4

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Other
38 reports · 91,000 mi
6.0 yr
2.6%
Air bags
26 reports · 68,000 mi
6.3 yr
3.8%
Structure
24 reports · 66,600 mi
5.8 yr
8.3%

Safety recalls — NHTSA campaigns

21V051000 2021-02-05
Air bags:frontal:passenger side:inflator module

General Motors, LLC (GM) is recalling certain 2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized am

An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

21V054000 2021-02-05
Air bags:frontal:passenger side:inflator module

General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and

An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

14V827000 2014-12-30
Electrical system:ignition

General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.

If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.

12V112000 2012-03-22
Steering:gear box:shaft pitman

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2012 CHEVROLET EXPRESS AND SUBURBAN VEHICLES, AND GMC SAVANA AND YUKON XL HEAVY DUTY VEHICLES. THE STEERING GEAR PITMAN SHAFT MAY NOT HAVE BEEN ADEQUATELY HARDENED AND COULD FRACTURE.

IF THIS CONDITION OCCURS, A LOSS OF STEERING COULD RESULT, INCREASING THE RISK OF A CRASH.

In owners’ own words

Structure 8,628 mi 8 mo in service crash / fire / tow
WENT TO PUT MY SHOES ON AND I SAW THAT MY FRONT END OF MY TRUCK WAS ON FIRE .IT HAD BEEN 15 HOURS SINCE I HAD DRIVEN THE TRUCK . THERE WERE FLAMES COMING OUT OF THE FRONT PASSAGNER SIDE ON THE GRILL. AND ENGULFED THE FRONT END OF MY TRUCK. *TR
Structure 65,553 mi 3.9 yr in service
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. WHILE DRIVING AT APPROXIMATELY 65 MPH, THERE WAS A LOUD POP THAT CAME FROM THE DASHBOARD. THE CONTACT OBSERVED THAT THERE WAS A LARGE CRACK ON THE FRONT PASSENGER SIDE DASHBOARD NEAR THE AIR BAG. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,553.
Structure 66,600 mi 5.1 yr in service
I GOT IN MY CAR SATURDAY MORNING, OCTOBER 1 AND NOTICED 2 CRACKS ON THE DRIVER'S SIDE OF MY DASH BOARD. UPON RESEARCH I HAVE DISCOVERED THIS IS NOT AN ISOLATED INCIDENT. I AM CONCERNED ABOUT THE SAFETY OF HAVING THIS GET LARGER AND EXPOSING ELECTRICAL/MECHNICAL COMPONENTS AND THE SHARP EDGES OF THE CRACKED PLASTIC SHOULD AN ACCIDENT OCCUR. WHEN I CONTACTED CHEVROLET THEY EXPLAINED TO ME THAT THEY COULDN'T HELP BECAUSE I AM NOT THE FIRST OWNER OF THE VEHICLE WHICH IS REALLY IRRELEVANT WHEN YOU HAVE A WHOLE FLEET OF VEHICLES EXPERIENCING THIS PROBLEM.
Air bags 31,637 mi 2.8 yr in service
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED AN UNKNOWN PLUG WAS LOOSE UNDER THE PASSENGERS SEAT. THE REPAIRS WERE MADE BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,637.

Other Suburban model years

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