2004 Chrysler Pacifica

Typical pattern

6.5% of complaints about the 2004 Chrysler Pacifica came in the first year, which is unremarkable for a 2004 vehicle — around the middle of the 236 model-years on record. The median complaint arrives at 9.1 yr in service. The most-reported system is structure (324 complaints), typically at 10.2 yr or about 109,479 miles.

Complaints: 1,306
Median age at failure: 9.1 yr
Median mileage: 98,973 n=1095
Crash / fire / tow: 7.4% of reports
Safety recalls: 2

When each system is reported — middle 50% of complaints

System

0y2y4y6y8y10y12y14y

Structure

324 reports · 109,479 mi

10.2 yr

1.5%

Engine

140 reports · 120,000 mi

10.8 yr

7.1%

Suspension

124 reports · 110,000 mi

10.6 yr

0.8%

Engine cooling

113 reports · 79,000 mi

6.4 yr

6.2%

Electrical system

109 reports · 82,000 mi

4.8 yr

11.9%

Power train

100 reports · 72,887 mi

5.7 yr

Steering

51 reports · 75,000 mi

9.1 yr

5.9%

Fuel system

41 reports · 57,000 mi

4.2 yr

7.3%

Other

41 reports · 130,000 mi

11.9 yr

12.2%

Fuel / propulsion

41 reports · 142,000 mi

11.3 yr

12.2%

Speed control

33 reports · 86,806 mi

6.8 yr

24.2%

Visibility

31 reports · 22,200 mi

1.4 yr

9.7%

Safety recalls — NHTSA campaigns

04V113000 2004-03-04

Power train:automatic transmission:control module (tcm/pcm/tecm)

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A NGC-1 POWERTRAIN CONTROL MODULE, THE SOFTWARE PROTOCOLE USED TO TEST THE VEHICLE EXHAUST GAS RECIRCULATION (EGR) SYSTEM MAY LEAD TO ENGINE STALLING UNDER CERTAIN OPERATING CONDITIONS.

THIS COULD CAUSE A CRASH WITHOUT WARNING.

03V471000 2003-11-10

Fuel system, gasoline:delivery:hoses, lines/piping, and fittings

ON CERTAIN SPORT UTILITY VEHICLES, THE CHASSIS FUEL SUPPLY TUBE MAY HAVE BEEN INCORRECTLY MANUFACTURED.

UNDER CERTAIN ENGINE AND VEHICLE DYNAMIC CONDITIONS, THE FUEL LINE MAY SEPARATE, RESULTING IN A FUEL LEAK AND AN INCREASED RISK OF A VEHICLE FIRE.

In owners’ own words

Power train 8,000 mi 2 mo in service crash / fire / tow

CAR ROLLED BACKWARD DOWN DRIVE WAY WHILE CAR WAS IN PARK. MY WIFE WAS ALMOST RUN OVER AS SHE WAS STANDING OUTSIDE THE DRIVER DOOR WHILE THE DOOR WAS OPEN. THE CAR ROLLED DOWN THE DRIVEWAY (2% GRADE), INTO THE STREET WITH THE DRIVER DOOR OPEN AND PUSHING MY WIFE INTO MY NEIGHBOR'S MAILBOX AND UP MY NEIGHBOR'S CURB. *LA

Power train 400 mi 5 mo in service

TWO DAYS AFTER PURCHASING CAR (400 MILES ON THE ODOMETER), TRANSMISSION STICKS IN FIRST GEAR, AND THE SPEEDOMETER STOPS WORKING. CAR HAS TO BE TURNED ALL THE WAY OFF TO RESET. DEALER COULD NOT FIND PROBLEM (INSINUATES THAT I DO NOT UNDERSTAND HOW TO DRIVE THE CAR.) HAD PROBLEM AGAIN TONIGHT (2/11/04.) BACK TO DEALER.*AK

Power train 4,500 mi 5 mo in service

VIBRATION IN THE FRONT END WHEN TURNING, EITHER A LEFT U-TURN OR A RIGHT TURN AT A INTERSECTION OR SIMILAR 90 DEGREE TURN. THE PROBLEM APPEARS TO COME FROM THE RIGHT SIDE (PASSENGER SIDE) OF THE VEHICLE. TOOK TO THE DEALER ON 2/13/04 AND THE TECHNICIAN WAS UNABLE TO PINPOINT THE PROBLEM. *JB

Air bags 8,000 mi 8 mo in service crash / fire / tow

FRONTAL AIR BAGS FAILED TO DEPLOY WHEN CONSUMER'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE DRIVER'S SIDE UPPER FENDER AREA. DRIVER SUSTAINED HEAD AND BACK INJURIES, AND WAS TRANSPORTED TO THE LOCAL HOSPITAL.*AK

Other Pacifica model years

How to read this

This is what owners reported, not a reliability rating. People file with NHTSA about alarming failures, not routine ones, and complaint volume tracks how many cars were sold.
Failure ages come from the incident date on each complaint, populated on about 83% of records. Mileage is shown where reported — NHTSA’s 2021 system change cut mileage capture to roughly 15%, so it thins out sharply after MY2020.
Every rank compares this vehicle only against others of the same model year. A 2025 car has not had time to accumulate five-year failures, so comparing early-failure share across years is meaningless.
Fourteen make-months distorted by media storms and mass recalls — Toyota in February 2010 ran 11× normal volume across 33 models — are excluded.
Recalls are manufacturer actions and authoritative; complaints are not. A recall listed here may already have been performed on any individual car. Check a specific VIN at nhtsa.gov/recalls.