What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2004 Cadillac SRX

Typical pattern

8% of complaints about the 2004 Cadillac SRX came in the first year, which is unremarkable for a 2004 vehicle — around the middle of the 236 model-years on record. The median complaint arrives at 7.6 yr in service. The most-reported system is electronic stability control (esc) (43 complaints), typically at 8.2 yr or about 75,662 miles.

Complaints
323
Median age at failure
7.6 yr
Median mileage
70,000 n=260
Crash / fire / tow
13.3% of reports
Safety recalls
7

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Electronic stability control (esc)
43 reports · 75,662 mi
8.2 yr
0%
Electrical system
36 reports · 68,000 mi
10.6 yr
2.8%
Power train
34 reports · 85,900 mi
8.1 yr
5.9%
Steering
27 reports · 60,000 mi
6.8 yr
18.5%
Engine cooling
20 reports · 35,393 mi
2.9 yr
40%
Speed control
17 reports · 52,000 mi
2.3 yr
41.2%
Service brakes
16 reports · 119,000 mi
12.5 yr
6.2%
Other
15 reports · 125,000 mi
12.0 yr
13.3%
Engine
15 reports · 122,725 mi
14.2 yr
0%

Safety recalls — NHTSA campaigns

14V394000 2014-07-02
Electrical system:ignition

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or s

If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

08V527000 2008-10-09
Power train:automatic transmission

GM IS RECALLING 17,301 MY 2004 CADILLAC SRX VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE TRANSMISSION SHIFT LEVER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION "ON" AND WITHOUT THE OPERATOR DEPRESSING THE BRAKE PEDAL OR, IN SOME CASES, THE SHIFTER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION TURNED OFF.

IF THE VEHICLE IS PARKED OR PARKED ON A SLOPE, THIS CONDITION COULD ALLOW THE VEHICLE TO ROLL INCREASING THE RISK OF A CRASH.

05V046000 2005-02-09
Vehicle speed control:accelerator pedal

CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, 'ACCELERATOR CONTROL SYSTEMS.' IF ONE OF THE TWO ACCELERATOR PEDAL RETURN SPRINGS FAILS AND THE TEMPERATURE IS -22 DEGREES F TO -40 DEGREES F, THE ENGINE MAY NOT RETURN TO IDLE WITHIN THREE SECONDS, AS REQUIRED.

IF THIS WERE TO OCCUR, GREATER BRAKE PEDAL FORCE AND A LONGER DISTANCE MAY BE REQUIRED TO STOP THE VEHICLE.

05V024000 2005-01-20
Air bags

ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON" POSITION.

A PERSON POSITIONED FOR DRIVING MAY RECEIVE MINOR INJURIES, SUCH AS ABRASIONS, FROM CONTACT WITH A DEPLOYING AIR BAG.

04V273000 2004-06-09
Steering:linkages

ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STEERING KNUCKLE, DUE TO DISENGAGEMENT OF THE TAPERED ATTACHMENT AND RETAINING NUT, IS POSSIBLE.

IF THE CONTROL ARM SEPARATES FROM THE KNUCKLE, THE AFFECTED CORNER OF THE VEHICLE WILL DROP AND THE CONTROL ARM WOULD BE FORCED DOWNWARD, CONTACTING THE WHEEL. THE AFFECTED WHEEL COULD TILT OUTWARD AND CREATE A DRAGGING ACTION THAT WOULD TEND TO SLOW THE VEHICLE AND CREATE A TENDENCY FOR THE VEHICLE TO TURN IN THE DIRECTION OF THE AFFECTED WHEEL. IN EXTREME SITUATIONS, THE AFFECTED WHEEL ASSE

04V151000 2004-03-29
Service brakes, hydraulic:antilock/traction control/electronic limited slip:control unit/module

ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS.

THIS CAN CAUSE IN AN INCREASE IN BRAKING DISTANCE, WHICH COULD RESULT IN A CRASH.

03V346000 2003-09-29
Seats

CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT SLOTS. A SEAT WITH ONLY ONE TAB ENGAGED OR NEITHER ENGAGED WOULD NOT MEET THE STATIC REARWARD LOADING TEST REQUIREMENTS OF THE STANDARD.

IN SOME CRASH CONDITIONS, THE SEAT COULD PIVOT REARWARD AND ITS OCCUPANT OR A REAR SEAT OCCUPANT COULD BE INJURED MORE SEVERELY.

In owners’ own words

Power train 900 mi 3 mo in service crash / fire / tow
WHILE TEST DRIVING A NEW CADILAC SRX EQUIPPED WITH AUTOMATIC ALL WHEEL DRIVE, V-8 ENGINE AND 20" TIRES (OVERSIDED THE REG 18" STANDARD TIRES AND WHEELS) VEHICLE STEERING FROZE MAKING LEFT HAND TURN GOING APPROX 10-12 MPH....RIGHT FRONT TIRE AND WHEEL . FAILED...CAUSING SKID INTO CURB....PRELIMINARY INSPECTION SHOWED FAILURE OF ALL WHEEL DRIVE OR RIGHT WHEEL LUGS/TIRE FAILURE CAUSING LOSS OF TIRE/WHEEL.*AK
Power train 2,000 mi 6 mo in service
WHILE DRIVING 30 MPH TRANSMISSION FAILED WITHOUT WARNING. AS A RESULT, VEHICLE LOST POWER. *AK
Power train 83,000 mi 6.8 yr in service
KEY STUCK IN IGNITION, ABLE TO SHIFT OUT OF PARK WITH OUT APPLYING THE BRAKE FIRST. WITH ENGINE OFF CAN SHIFT FROM PARK. THE CAR WAS SERVICE THRU A RECALL FOR THIS PROBLEM IN FEBRUARY 2010. *TR
Steering 900 mi 3 mo in service crash / fire / tow
WHILE TEST DRIVING A NEW CADILAC SRX EQUIPPED WITH AUTOMATIC ALL WHEEL DRIVE, V-8 ENGINE AND 20" TIRES (OVERSIDED THE REG 18" STANDARD TIRES AND WHEELS) VEHICLE STEERING FROZE MAKING LEFT HAND TURN GOING APPROX 10-12 MPH....RIGHT FRONT TIRE AND WHEEL . FAILED...CAUSING SKID INTO CURB....PRELIMINARY INSPECTION SHOWED FAILURE OF ALL WHEEL DRIVE OR RIGHT WHEEL LUGS/TIRE FAILURE CAUSING LOSS OF TIRE/WHEEL.*AK

Other SRX model years

201620152014201320122011201020052004

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