What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2016 Cadillac SRX

Typical pattern

2.9% of complaints about the 2016 Cadillac SRX came in the first year, which is unremarkable for a 2016 vehicle — around the middle of the 199 model-years on record. The median complaint arrives at 5.8 yr in service. The most-reported system is exterior lighting (99 complaints), typically at 5.8 yr or about 63,000 miles.

Complaints
205
Median age at failure
5.8 yr
Median mileage
45,000 n=78
Crash / fire / tow
11.2% of reports
Safety recalls
2 1 do not drive

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Exterior lighting
99 reports · 63,000 mi
5.8 yr
2%
Other
23 reports · 41,526 mi
4.3 yr
21.7%
Suspension
16 reports · 39,000 mi
6.8 yr
12.5%
Electrical system
15 reports · 38,594 mi
5.1 yr
0%

Safety recalls — NHTSA campaigns

21V473000 2021-06-24 Do not drive
Suspension:rear

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

26V329000 2026-05-21
Air bags:frontal:driver side:inflator module

General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.

An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

In owners’ own words

Electrical system mileage not reported 3 mo in service
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS, WHERE IT WAS BROUGHT TO THE CONTACTS ATTENTION THAT RODENTS HAD CHEWED THROUGH THE WIRING IN THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system 38,594 mi 1.3 yr in service
DIGITAL AND ANALOG SPEEDOMETERS ARE NOT SYNCHRONIZED, VARIATION OF 3+ MPH. GM STATES VARIATION IS NOT ADJUSTABLE, IS WITHIN SPECIFICATIONS, BUT WILL NOT STATE WHICH READING IS ACCURATE. THIS IS A SAFETY ISSUE, SINCE THE DRIVER CANNOT ACCURATELY TELL IF THE VEHICLE IS TRAVELING A HIGHER SPEED THAN SHOWN ON THE SPEEDOMETER.
Electrical system 45,000 mi 3.0 yr in service
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THE INFOTAINMENT SCREEN WOULD MALFUNCTION AND CAUSE THE SCREEN TO RANDOMLY MOVE, CHANGE, BLINK, AND SHUT OFF. WHILE DRIVING, THE SCREEN MALFUNCTION CREATED A DISTRACTION TO THE DRIVER. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN LOCAL DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.
Other 15,000 mi 1.6 yr in service
WE WERE ON VACATION, DRIVING DOWN I89 IN VT, NICE SPRING SUNNY DAY. WE WERE GOING ABOUT 70MPH ON THIS OPEN HIGHWAY , WHEN ALL OF A SUDDEN WE HEARD WHAT SOUND LIKE A GUN SHOT. THEN THE CRACKEL OF THE GLASS AND OUR 2016 CADILLAC SRX SUNROOF COLLAPSED DOWN ON TOP OF US. TO SAY THERE WAS GLASS EVERYWHERE IS AN UNDERSTATEMENT! THIS IS VERY CONCERNING AS THIS SHOULD NOT HAPPEN. IN RESEARCHING THIS SEEMS TO BE A COMMON OCCURRENCE. WHY IS SOMEONE NOT DOING SOMETHING ABOUT THIS? THIS IS CLEARLY SOME KIND OF MANUFACTURING FLAW.

Other SRX model years

201620152014201320122011201020052004

How to read this