What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2014 Cadillac SRX

Typical pattern

3.7% of complaints about the 2014 Cadillac SRX came in the first year, which is unremarkable for a 2014 vehicle — around the middle of the 195 model-years on record. The median complaint arrives at 5.9 yr in service. The most-reported system is exterior lighting (267 complaints), typically at 5.8 yr or about 58,000 miles.

Complaints
455
Median age at failure
5.9 yr
Median mileage
58,000 n=269
Crash / fire / tow
7.3% of reports
Safety recalls
2 1 do not drive

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Exterior lighting
267 reports · 58,000 mi
5.8 yr
3%
Electrical system
39 reports · 63,000 mi
6.3 yr
5.1%
Other
29 reports · 63,000 mi
6.0 yr
3.4%
Visibility / wipers
25 reports · 47,901 mi
5.8 yr
0%
Power train
21 reports · 40,000 mi
4.8 yr
14.3%
Suspension
19 reports · 73,360 mi
7.4 yr
26.3%

Safety recalls — NHTSA campaigns

21V473000 2021-06-24 Do not drive
Suspension:rear

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

14V571000 2014-09-19
Suspension:rear

General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignm

Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

In owners’ own words

Power train 38,000 mi 1.0 yr in service
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE TRAVELING AT VARIOUS SPEEDS AND ATTEMPTING TO COME TO A STOP, THE BRAKES WERE APPLIED BUT THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT FELT A SLIGHT JERKING MOTION. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
Power train 19,500 mi 2.8 yr in service
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED AND DECELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,500.
Power train 40,000 mi 2.2 yr in service
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE JERKED EXCESSIVELY WHEN APPROACHING A STOP OR WHILE BEING PARKED. THE VEHICLE ALSO JERKED WHEN ACCELERATING. THE VEHICLE WAS TAKEN TO TWO SEPARATE DEALERS, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED OR REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Exterior lighting 200 mi 8 mo in service
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE LIGHTS WERE VERY DIM MAKING AND CAUSING THE CONTACT DIFFICULTY IN SEEING PAST 50 FEET IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 200.

Other SRX model years

201620152014201320122011201020052004

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