What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2011 Cadillac SRX

Typical pattern

4.5% of complaints about the 2011 Cadillac SRX came in the first year, which is unremarkable for a 2011 vehicle — around the middle of the 203 model-years on record. The median complaint arrives at 8.3 yr in service. The most-reported system is exterior lighting (200 complaints), typically at 8.1 yr or about 80,000 miles.

Complaints
574
Median age at failure
8.3 yr
Median mileage
76,000 n=367
Crash / fire / tow
7% of reports
Safety recalls
7 1 do not drive

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Exterior lighting
200 reports · 80,000 mi
8.1 yr
0.5%
Suspension
62 reports · 106,000 mi
10.8 yr
8.1%
Electrical system
40 reports · 64,000 mi
7.6 yr
0%
Power train
36 reports · 42,000 mi
5.4 yr
11.1%
Service brakes
35 reports · 65,000 mi
10.6 yr
8.6%
Other
32 reports · 65,000 mi
8.3 yr
15.6%
Structure
26 reports · 50,000 mi
6.2 yr
19.2%
Engine
25 reports · 94,000 mi
9.3 yr
4%
Air bags
17 reports · 85,732 mi
8.8 yr
70.6%
Visibility / wipers
15 reports · 94,000 mi
9.3 yr
0%

Safety recalls — NHTSA campaigns

21V473000 2021-06-24 Do not drive
Suspension:rear

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

14V571000 2014-09-19
Suspension:rear

General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignm

Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

14V447000 2014-07-23
Seats:front assembly:power adjust

General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.

If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.

11V595000 2011-12-20
Power train:automatic transmission

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, “THEFT PROTECTION.” THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.

THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.

11V308000 2011-06-03
Air bags:side/window

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX PASSENGER VEHICLES FOR FAILING TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO 208, "OCCUPANT CRASH PROTECTION." THE AIRBAGS ARE PROGRAMMED TO TURN OFF THE RIGHT SIDE ROOF-RAIL AIRBAG IF THE PASSENGER SENSING SYSTEM DETERMINES THAT THE RIGHT FRONT PASSENGER SEAT IS UNOCCUPIED.

THE RIGHT REAR OCCUPANT MAY NOT BE PROTECTED AND SUFFER INJURIES IN CERTAIN FRONTAL AND SIDE CRASHES.

11V149000 2011-03-04
Visibility:defroster/defogger/hvac system:windshield:electrical heating element

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 BUICK LACROSSE AND CADILLAC SRX VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS". ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL (ECC) MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE HEATING, COOLING, AND VENTILATION FOR THE VEHICLE.

IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY, AND COULD RESULT IN A CRASH.

10V623000 2010-12-15
Seat belts:front:buckle assembly

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX, CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. THE DRIVER AND /OR FRONT PASSENGER SAFETY BELT BUCKLE ANCHOR MAY FRACTURE AND SEPARATE NEAR THE SEAT ATTACHMENT IN A VEHICLE CRASH.

THE SAFETY BELT SYSTEM MAY NOT RESTRAIN THE OCCUPANT(S) AS DESIGNED AND COULD INCREASE THE RISK OF INJURY.

In owners’ own words

Power train mileage not reported 1.4 yr in service
2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO UNSAFE VEHICLE AND REPAIRS *TGW THE CONSUMER WANTED TO EXPRESS HER DISSATISFACTION ABOUT RECEIVING A RECALL NOTICE. THE CONSUMER STATED THE VEHICLE SHOULD HAVE NEVER BEEN RELEASED AND SOLD TO THE PUBLIC WITH SUCH A DANGEROUS DEFECT.
Power train 20,900 mi 2.6 yr in service
FROM A COMPLETE STOP, ATTEMPTING TO PULL OUT INTO TRAFFIC, VEHICLE EXHIBITS LAG OR HESITATION WHEN ACCELERATING, EVEN WITH ACCELERATOR PUSHED TO THE FLOOR. THIS SITUATION HAS THE POTENTIAL TO BECOME A SAFETY ISSUE IN THE EVENT A DRIVER IS UNABLE TO ACCELERATE ADEQUATELY WITH ONCOMING TRAFFIC. VEHICLE HAS THE 3.0L VVT DOHC V6 SIDI ENGINE WITH A 6-SPEED AUTOMATIC TRANSMISSION, ALL WHEEL DRIVE (AWD). THANK YOU. *TR
Power train 15,766 mi 1.7 yr in service
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE ACCELERATING FROM A COMPLETE STOP THE VEHICLE STALLED FOR THREE TO FOUR SECONDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,766. THE CURRENT MILEAGE WAS 50,000. UPDATED 08/21/14LJ UPDATED 09/03/2014 *JS
Suspension 100 mi 2 mo in service
REAR SUSPENSION OVER THE SMALLEST DROP IN PAVEMENT SMOOTHNESS CAUSES HEAVY NOISE WHICH FEELS LIKE IT'S BOTTOMING OUT, THE NOISE IS EXTREMELY LOUD AND DISCONCERTING. ALL PASSENGERS SO FAR HAVE COMMENTED ON IT. CADILLAC SAYS THIS IS NORMAL (THE BOTTOMING OUT SOUND) THIS IS DEFINITELY NOT ACCEPTABLE FOR A CAR OF THIS COST. IT'S DRIVING ME UP THE WALL WAITING FOR THE NEXT BANG !!! *TR

Other SRX model years

201620152014201320122011201020052004

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