2020 Chrysler Pacifica Plug-IN Hybrid
Typical pattern 0.9% of complaints about the 2020 Chrysler Pacifica Plug-IN Hybrid came in the first year, which is unremarkable for a 2020 vehicle — around the middle of the 178 model-years on record. The median complaint arrives at 3.3 yr in service. The most-reported system is electrical system (25 complaints), typically at 3.3 yr or about 50,000 miles.
- Complaints
- 107
- Median age at failure
- 3.3 yr
- Median mileage
- 27,000 n=13
- Crash / fire / tow
- 5.6% of reports
- Safety recalls
- 1 1 do not drive
24V538000 2024-07-18 Do not drive
Hybrid propulsion system
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
A vehicle fire increases the risk of injury.
Electrical system mileage not reported 11 mo in service
TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH POWAY CHRYSLER JEEP DODGE DEALER (13811 POWAY ROAD, POWAY, CA 92064), AND WAS INFORMED THAT PARTS WOULD BE AVAILABLE IN APPROXIMATELY FOUR WEEKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system mileage not reported 1.8 yr in service
Vehicle shut off engine and directed driver to shift to park while driving at full speed on interstate highway. After coasting to emergency lane and shifting to park the vehicle restarted. The vehicle is currently at the dealership.
Electrical system mileage not reported 2.5 yr in service
On two instances when traveling on the expressway, the car lost acceleration entirely and the dashboard provided an error message "service charging system". The car slowly decelerated and had to be pulled over to the side of the road, across several lanes of traffic, creating an extremely dangerous situation. Once the car was turned off and turned back on, it appeared to work normally. This happened once on March 1 and once on March 6.
Engine mileage not reported 1.8 yr in service
Vehicle shut off engine and directed driver to shift to park while driving at full speed on interstate highway. After coasting to emergency lane and shifting to park the vehicle restarted. The vehicle is currently at the dealership.