What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2014 Ford Flex

Typical pattern

3.1% of complaints about the 2014 Ford Flex came in the first year, which is unremarkable for a 2014 vehicle — around the middle of the 195 model-years on record. The median complaint arrives at 6.2 yr in service. The most-reported system is steering (66 complaints), typically at 7.3 yr or about 80,000 miles.

Complaints
325
Median age at failure
6.2 yr
Median mileage
65,000 n=210
Crash / fire / tow
12.6% of reports
Safety recalls
4

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Steering
66 reports · 80,000 mi
7.3 yr
3%
Electrical system
57 reports · 57,000 mi
5.4 yr
10.5%
Fuel / propulsion
46 reports · 62,098 mi
5.3 yr
19.6%
Suspension
26 reports · 80,000 mi
7.0 yr
19.2%
Other
24 reports · 61,000 mi
9.4 yr
4.2%
Engine
22 reports · 72,600 mi
5.3 yr
9.1%

Safety recalls — NHTSA campaigns

20V072000 2020-02-10
Suspension:rear

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

16V621000 2016-08-25
Fuel system, gasoline:delivery:fuel pump

Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.

A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.

14V710000 2014-11-07
Seats

Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger. Thus, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection."

Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.

14V393000 2014-07-02
Power train:axle assembly:axle shaft

Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.

If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.

In owners’ own words

Electrical system 34,000 mi 1.3 yr in service
TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
Electrical system 4,104 mi 1.3 yr in service
ON SEVERAL OCCASIONS, THE EQUIPMENT THAT IS SUPPOSED TO REVEAL THE MILES PER GALLON HAS FROZEN. THE FIRST TIME, IT FROZE AT 19.4 MPH REGARDLESS OF DRIVING SPEED AND ON ANOTHER OCCASION, AFTER A SERVICE CALL, IT FROZE AT 21.1 MPH. *TR
Electrical system 30,000 mi 8 mo in service
TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR WARNING SENSORS ILLUMINATED WHEN THE VEHICLE'S DOORS WERE CLOSED. THE INTERIOR LIGHTING ACTIVATED. THE DOORS ALSO UNLATCHED AND LOCKED INDEPENDENTLY WHILE DRIVING AND THE SECURITY SYSTEM ALSO ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE ELECTRONIC DOOR SYSTEM WAS CLEANED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Engine 9,050 mi 1.7 yr in service crash / fire / tow
NO, THERE WASN'T A FIRE (YET). BUT YOUR SYSTEM WOULDN'T ALLOW ME TO SEND THIS W/O PICKING ONE OF THE THREE INCIDENT OPTIONS. BAD RAW FUEL SMELL AFTER EVERY ENGINE SHUTOFF. CAR TAKEN TO FORD DEALER WHO TOLD US THERE WAS A TSB# 14-0091 FOR THIS ISSUE. NO PARTS AVAILABLE, AND THEY DON'T KNOW WHEN THEY WILL BE AVAILABLE! WE ARE WORRIED THAT THE CAR IS GOING TO START ON FIRE! PLEASE HELP!

Other Flex model years

2019201820162015201420132012201120102009

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