What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2019 Ford Flex

Late-failing

Complaints about the 2019 Ford Flex cluster late in its life, with the median arriving at 6.3 yr in service — later than all but 0% of 2019 vehicles. Owners report wear, not out-of-the-box defects. The most-reported system is back over prevention (143 complaints), typically at 6.3 yr or about 50,000 miles.

Complaints
311
Median age at failure
6.3 yr
Median mileage
50,000 n=129
Crash / fire / tow
3.9% of reports
Safety recalls
4

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Back over prevention
143 reports · 50,000 mi
6.3 yr
1.4%
Structure
56 reports · 50,000 mi
6.8 yr
5.4%
Other
50 reports · 6,500 mi
6.3 yr
0%
Electrical system
21 reports · 87,000 mi
6.2 yr
4.8%

Safety recalls — NHTSA campaigns

25V732000 2025-10-24
Structure:body

Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.

Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.

25V695000 2025-10-13
Back over prevention: sensing system: camera

Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.

A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

24V951000 2024-12-20
Back over prevention: sensing system: camera

Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.

A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

18V548000 2018-08-20
Electrical system:alternator/generator/regulator

Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.

An electrical arc can increase the risk of a fire.

In owners’ own words

Other 2,022 mi 1.9 yr in service
WHILE THE FLEX WAS PARKED IN OUR DRIVEWAY, THE GLASS IN THE REAR HATCH BLEW OUT. IT OCCURRED AROUND 5:00P. THE TEMPERATURE WAS IN THE 70'S ALL DAY. NO ONE DROVE, WENT INTO THE FLEX, OR OPENED THE HATCH THAT DAY. AT 4:30P THE GLASS WAS STILL INTACT. AT 5:00P THE HATCH GLASS WAS SEEN ON THE GROUND AND REAR BUMPER.
Other mileage not reported 3.2 yr in service
Rear back up camera works intermittently. Dealer inspection determined that the camera needs to be replaced. Vehicle is only a couple years old.
Other mileage not reported 4.5 yr in service
The backup camera malfunctioned. The malfunction was reported to the Ford dealer. No replacement part is available from Ford. The car is still under warranty, but Ford is making no efforts to repair or replace this mandatory safety component of my car.
Back over prevention mileage not reported 3.3 yr in service
1. Rear Camera, yes 2. Unable to see behind car thus unable to see people and/or vehicles. 3. Intermittent 4. No 5. Camera unavailable, camera no signal

Other Flex model years

2019201820162015201420132012201120102009

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