What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2020 Ford Fusion

Typical pattern

1.9% of complaints about the 2020 Ford Fusion came in the first year, which is unremarkable for a 2020 vehicle — around the middle of the 178 model-years on record. The median complaint arrives at 5.3 yr in service. The most-reported system is power train (66 complaints), typically at 5.1 yr or about 79,127 miles.

Complaints
262
Median age at failure
5.3 yr
Median mileage
71,000 n=66
Crash / fire / tow
9.9% of reports
Safety recalls
3

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Power train
66 reports · 79,127 mi
5.1 yr
9.1%
Engine
49 reports · 84,994 mi
5.5 yr
2%
Electrical system
37 reports · 4,051 mi
3.9 yr
5.4%
Other
26 reports · 23,000 mi
4.9 yr
7.7%

Safety recalls — NHTSA campaigns

25V685000 2025-10-10
Equipment:electrical:engine block heater

Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.

An electrical short circuit can increase the risk of a fire.

25V442000 2025-06-27
Back over prevention:software

Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.

23V440000 2023-06-23
Electrical system:propulsion system:traction battery:management system/energy control module (bms/becm)

Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.

A damaged BECM can result in a loss of drive power or fire, increasing the risk of a crash.

In owners’ own words

Electrical system 2,000 mi 1.0 yr in service
AS I'M DRIVING MY RADIO SHUTS OFF AND WILL NOT POWER ON. THE VEHICLE WAS IN MOTION
Electrical system mileage not reported 1.0 yr in service
THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CAN CHANGE THE VOLUME USING THE DIALS, BUT I CANNOT CHANGE THE RADIO STATION. IT ALSO WILL NOT SHOW MY BACK UP CAMERA. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING
Electrical system 17,500 mi 1.3 yr in service
THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CANNOT CHANGE THE RADIO STATION. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING HAD TO HARD RESET THE SYSTEM CAR ALSO SHIFTS HARD IN AND OUT OF PARK AND REVERSE, MAKES A CLUNKING SOUND AND SHIFTS HARD IN FIRST AND SECOND
Power train 17,500 mi 1.3 yr in service
THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CANNOT CHANGE THE RADIO STATION. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING HAD TO HARD RESET THE SYSTEM CAR ALSO SHIFTS HARD IN AND OUT OF PARK AND REVERSE, MAKES A CLUNKING SOUND AND SHIFTS HARD IN FIRST AND SECOND

Other Fusion model years

202020192018201720162015201420132012201120102009200820072006

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