What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2014 Jeep Cherokee

Typical pattern

10.8% of complaints about the 2014 Jeep Cherokee came in the first year, which is unremarkable for a 2014 vehicle — around the middle of the 195 model-years on record. The median complaint arrives at 4.4 yr in service. The most-reported system is power train (1467 complaints), typically at 3.9 yr or about 33,828 miles.

Complaints
3,964
Median age at failure
4.4 yr
Median mileage
36,000 n=2791
Crash / fire / tow
5.5% of reports
Safety recalls
10 1 do not drive

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Power train
1467 reports · 33,828 mi
3.9 yr
3.9%
Engine
514 reports · 40,000 mi
4.3 yr
4.7%
Electrical system
450 reports · 40,000 mi
5.9 yr
5.6%
Other
282 reports · 46,000 mi
5.8 yr
2.8%
Fuel / propulsion
186 reports · 48,500 mi
5.8 yr
1.1%
Speed control
185 reports · 26,000 mi
3.5 yr
5.4%
Service brakes
183 reports · 40,953 mi
7.2 yr
7.7%
Steering
123 reports · 27,000 mi
3.0 yr
8.9%
Structure
110 reports · 40,000 mi
6.7 yr
13.6%
Electronic stability control (esc)
88 reports · 34,500 mi
3.1 yr
4.5%
Visibility / wipers
63 reports · 20,000 mi
2.0 yr
3.2%
Suspension
63 reports · 14,200 mi
2.0 yr
11.1%

Safety recalls — NHTSA campaigns

23V338000 2023-05-11 Do not drive
Electrical system:wiring: rear compartment/trunk

Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.

A fire while parked or driving can increase the risk of injury.

20V343000 2020-06-11
Power train:driveline:differential unit

Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function wh

A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.

19V447000 2019-06-13
Power train:automatic transmission

Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.

An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.

18V332000 2018-05-17
Electrical system:wiring

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit with

If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

17V824000 2017-12-21
Equipment

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable.

If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

16V590000 2016-08-10
Seats

Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.

Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.

16V529000 2016-07-12
Power train:automatic transmission

Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.

If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.

15V509000 2015-08-12
Visibility:windshield wiper/washer

Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).

BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.

15V461000 2015-07-23
Equipment:electrical:radio/tape deck/cd etc.

Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

15V393000 2015-06-22
Structure:body:hatchback/liftgate

Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.

A short circuit in the liftgate control module may result in a fire.

In owners’ own words

Power train 200 mi 3 mo in service
DRIVING ON THE HIGHWAY AT 65MPH WHEN THE GAS PEDAL BECAME UNRESPONSIVE. THERE WAS STILL ELECTRICAL POWER TO THE CAR BUT I COULD NOT ACCELERATE. THIS HAS HAPPENED A TOTAL OF 4 TIMES ON THE HIGHWAY TWICE BEFORE THE TRANSMISSION WAS REPLACED AND TWICE AFTER. ALL TIMES I MADE IT SAFELY TO THE SHOULDER AND COULD NOT GET THE JEEP IN PARK. I SHUT THE JEEP DOWN AND STARTED IT AGAIN, IT FIXED THE ISSUE. I WAS ABLE TO GET THE JEEP OFF OF THE HIGHWAY AND TO THE DEALERSHIP. *TR
Power train 2,700 mi 5 mo in service
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE TRANSMISSION SHIFTED TO NEUTRAL INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,700. UPDATED 03/25/14*LJ THE CONSUMER STATED THE INCIDENT HAPPENED SEVERAL TIMES. WHEN THE TRANSMISSION DOWNSHIFTED THERE WAS A DELAY BEFORE THE VEHICLE MOVED, IN SPITE OF PRESSING THE ACCELERATOR PEDAL. UPDATED 03
Power train 543 mi 5 mo in service
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE REAR DIFFERENTIAL HAD FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600. UPDATED 05/28/14 MA UPDATED 05/29/2014 *JS THE CONSUMER WAS ADVISED THE FAILURE WAS DUE TO A SOFTWARE ISSUE. UPDATED 05/29/2014 *JS
Wheels 567 mi 6 mo in service
THIS CAR HAS BEEN LOOKED AT BY CHRYSLER GROUP LLC FOR STEERING/TRANSMISSION ISSUES 4 TIMES SINCE MARCH 22,2014. THERE HAS BEEN TWO SOFTWARE UPDATES THAT HAVE NOT CORRECTED THE PROBLEM. THERE IS A SAFETY ISSUE DRIVING THE VEHICLE THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE GETS REALLY HURT OR KILLED. *TR

Other Cherokee model years

2022202120202019201820172016201520142001200019991998

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