What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2019 KIA Soul

Typical pattern

9% of complaints about the 2019 KIA Soul came in the first year, which is unremarkable for a 2019 vehicle — around the middle of the 191 model-years on record. The median complaint arrives at 5.4 yr in service. The most-reported system is engine (87 complaints), typically at 6.1 yr or about 50,045 miles.

Complaints
199
Median age at failure
5.4 yr
Median mileage
46,200 n=61
Crash / fire / tow
19.6% of reports
Safety recalls
1

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Engine
87 reports · 50,045 mi
6.1 yr
12.6%
Other
19 reports · 7,000 mi
4.3 yr
15.8%
Air bags
15 reports · 120,000 mi
3.6 yr
66.7%

Safety recalls — NHTSA campaigns

22V031000 2022-01-25
Air bags

Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air bags that will not deploy in a crash.

Air bags that do not deploy as intended can increase the risk of injury in a crash.

In owners’ own words

Other 1,000 mi 5 mo in service
THE KIA BACKUP CAMERA DOES NOT WORK PROPERLY WHEN ITS DARK. YOU CANNOT SEE ANYTHING YOU CANT DISTINGUISH A GARBAGE CAN FROM A PERSON. I WENT TO THE DEALER WITH THIS PROBLEM AND THEY SAID THIS THE WAY THEY ARE. I BELIEVE THIS PROBLEM IS A SAFETY ISSUE. I CHECKED OTHER KIA SOULS AND THEY HAD THE SAME PROBLEM. WHEN IN TOTAL DARKNESS THE PROBLEM GETS EVEN WORST.
Other 6,500 mi 7 mo in service
CAR WAS PARKED UNDER CARPORT ALL NIGHT. GOT IN THIS AFTERNOON TO GO GROCERY SHOPPING, STARTED CAR, CLOSED DRIVER'S DOOR AND THE REAR HATCHBACK WINDSHIELD EXPLODED. IT DID NOT IMPLODE, IT EXPLODED. NO BODY DAMAGE, NO TREE LIMB, NO ROCK, NOTHING HIT OR TOUCHEF THE CAR WHILE UNDER CARPORT. CAR WAS STATIONARY WHEN THIS HAPPENED. I TOOK PICTURES AND VIDEO WITH MY PHONE.
Other 7,000 mi 1.2 yr in service
AFTER STARTING THE CAR AND PLACING THE CAR INTO REVERSE OR DRIVE THE CAR SHUTTERS OR SHAKES HORRIBLY TO THE POINT IT SHUTS OFF/ DIES. ONE TIME IT DID SHUT OFF ON ME I HAVE ALSO NOTICED THAT TURNING ON THE A.C. AT IDLE SOMETIMES MIMICS THE ENGINE SHUTTER/SHAKING OR THIS COULD BE LINKED TO TWO DIFFERENT THINGS
Engine 1,100 mi 6 mo in service
WHEN IDLING AT A TRAFFIC LIGHT OR STOPPED IN TRAFFIC, WITH FOOT ON BRAKE IN NORMAL POSITION, CAR OCCASIONALLY JUMPS AND INCHES VERY SLIGHTLY FORWARD. TO PREVENT THIS FROM HAPPENING DRIVER MUST BE PRESSING VERY VERY FIRMLY ON BRAKE TO THE POINT WHERE DRIVER FEELS TENSION IN HER LEG. THIS HAS HAPPENED APPROXIMATELY A DOZEN TIMES SINCE CAR PURCHASED IN FEBRUARY.

Other Soul model years

2022202120202019201820172016201520142013201220112010

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