What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2021 Mazda CX-5

Typical pattern

9% of complaints about the 2021 Mazda CX-5 came in the first year, which is unremarkable for a 2021 vehicle — around the middle of the 159 model-years on record. The median complaint arrives at 2.5 yr in service. The most-reported system is engine (77 complaints), typically at 2.3 yr or about 46,465 miles.

Complaints
200
Median age at failure
2.5 yr
Median mileage
33,900 n=23
Crash / fire / tow
12.5% of reports
Safety recalls
0

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Engine
77 reports · 46,465 mi
2.3 yr
1.3%
Other
17 reports · 500 mi
2.8 yr
17.6%
Power train
16 reports
2.3 yr
0%
Collision avoidance
16 reports · 114,000 mi
3.9 yr
25%

In owners’ own words

Other 500 mi 6 mo in service
THE INFORMANT CONTROLS ARE NOT SAFE TO USE WHILE DRIVING. WAY TO MANY SUB GROUPS TO SCROLL THROUGH JUST TO GET THE RADIO TO WORK. VERY CONFUSING AND DISTRACTING.
Other mileage not reported 1.2 yr in service
The design of the remote control is poor. Placement of the buttons on the side and the light pressure needed to activate the unlock for the trunk has led to it opening unexpectedly. It can open and strike a pedestrian when you did not intend to activate the powered trunk open feature. It could also open when near an object and damage the trunk b/c of how sensitive the remote buttons are. This has also led to the doors unlocking b/c of placement and light pressure needed to activate. On one occasion the button was pressed accidentally and the trunk was partially open as I backed up.
Other mileage not reported 1.2 yr in service
2021 Mazda cr-5 Automatic rear hatch comes open on its own. This has happened 6-7 times. I make sure the car is locked and have come back to parking lot to find the hatch open. I have even locked the car and when I have walked to door of Walmart (long way off) and look back the hatch is not open. When I come back out, the rear hatch is open. I took to dealership and they could not rectify the problem.
Engine mileage not reported 1.2 yr in service
ON Nov 4th my Mazda CX5 alerted me to low engine oil level by illuminating dashboard symbol and app notification. I attached a file containing an explanation of the issue, emails directed to Mazda corporation and Napelton Mazda in Naperville IL. I also attached screenshots of the in app notification and the Mazda TSB which I had to find on my own because Mazda coporate and both the selling/servicing dealer would not acknowledge the oil burning issue.

Other CX-5 model years

2022202120202019201820172016201520142013

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