What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2002 Chrysler Town AND Country

Typical pattern

10.8% of complaints about the 2002 Chrysler Town AND Country came in the first year, which is unremarkable for a 2002 vehicle — around the middle of the 230 model-years on record. The median complaint arrives at 3.8 yr in service. The most-reported system is steering (80 complaints), typically at 3.2 yr or about 50,000 miles.

Complaints
499
Median age at failure
3.8 yr
Median mileage
54,000 n=354
Crash / fire / tow
9% of reports
Safety recalls
8

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Steering
80 reports · 50,000 mi
3.2 yr
6.2%
Air bags
66 reports · 53,447 mi
3.4 yr
13.6%
Electrical system
61 reports · 60,142 mi
5.2 yr
13.1%
Power train
38 reports · 63,100 mi
4.3 yr
0%
Engine cooling
31 reports · 55,850 mi
4.1 yr
9.7%
Latches / locks
24 reports · 62,000 mi
4.3 yr
12.5%
Exterior lighting
22 reports · 51,960 mi
5.0 yr
0%
Structure
19 reports · 64,290 mi
2.7 yr
15.8%
Equipment
18 reports · 56,000 mi
3.5 yr
16.7%
Suspension
17 reports · 74,000 mi
3.3 yr
0%
Service brakes, hydraulic
16 reports · 19,999 mi
2.2 yr
0%

Safety recalls — NHTSA campaigns

10E034000 2010-08-10
Equipment

CURT MFG IS RECALLING CERTAIN CLASS 3 RECEIVER HITCHES, P/N 13347, SOLD AS AFTERMARKET EQUIPMENT FOR USE ON 1997-2007 CHRYSLER TOWN AND COUNTRY VANS, 1996-2007 DODGE CARAVANS, AND 1996-2004 PLYMOUTH VOYAGER VANS. WHEN THE HITCH IS LOADED TO THE MAXIMUM RATING, THE HITCH MAY FRACTURE OR BREAK AT THE BEND LOCATION WHERE THE MAIN BODY OF THE HITCH MEETS THE HITCH MUFFLER STRAP.

IF THE AREA IN QUESTION FRACTURES OR BREAKS, THIS COULD CAUSE AN UNSTABLE DRIVING CONDITION, POSSIBLY RESULTING IN A CRASH.

06E022000 2006-03-13
Service brakes, hydraulic

CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.

LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.

04V531000 2004-11-02
Equipment:electrical:radio/tape deck/cd etc.

ON CERTAIN MINI VANS, CONDENSATION FROM THE INSTRUMENT PANEL AIR CONDITIONING DUCTS MAY DROP THROUGH VENT HOLES IN THE TOP OF THE RADIO AND RESULT IN A SHORT CIRCUIT THAT SUBSEQUENTLY SENDS DIRECT CURRENT TO THE REAR SPEAKERS.

THIS COULD RESULT IN A SPEAKER FIRE.

04V386000 2004-08-05
Steering:hydraulic power assist:hose, piping, and connections

ON CERTAIN MINIVANS EQUIPPED WITH 3.3 OR 3.8L V-6 ENGINE, THE UPPER POWER STEERING COOLER HOSE MAY SPLIT AND CAUSE A FLUID LEAK.

POWER STEERING FLUID LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDER HOOD FIRE.

03E053000 2003-10-24
Fuel system

CERTAIN AFTERMARKET REPLACEMENT FUEL FILTERS, MODELS WIX FILTER PART NUMBERS 33576, 33577, 33734; NAPA FILTER PART NUMBERS 3576, 3577, 3734; AND CARQUEST FILTER PART NUMBERS 86576, 86577, 86734 USED ON 1996-2000 DAIMLERCHRYSLER TOWN & COUNTRY, DODGE CARAVAN, AND PLYMOUTH VOYAGER VEHICLES, CAN CAUSE THE FUEL LINES TO LEAK.

A POSSIBLE FIRE CAN OCCUR IN THE PRESENCE OF AN IGNITION SOURCE.

03E045000 2003-09-26
Equipment

AFTERMARKET REPLACEMENT FUEL FILTERS MANUFACTURED BETWEEN SEPTEMBER 17, 2002, AND JANUARY 20, 2003, SOLD UNDER THE BRAND NAMES LISTED ABOVE. THE FILTER MAY EXPERIENCE MALFUNCTION OF THE QUICK CONNECTOR EITHER BLOCKING FUEL FLOW TO THE ENGINE OR CAUSING A FUEL LEAK. THIS DOES NOT INVOLVE ANY PRODUCTS MANUFACTURED BY THE DAIMLERCHRYSLER CORP. NOR ANY DAILMERCHRYSLER DEALERS.

IF THIS CONDITION OCCURRED WHILE THE VEHICLE IS IN MOTION, THE ENGINE COULD STALL. ALSO, IN THE PRESENCE OF AN IGNITION SOURCE, THE FUEL LEAK COULD RESULT IN A VEHICLE FIRE.

02V274000 2002-10-08
Fuel system, gasoline:storage:tank assembly

ON CERTAIN MINI VANS, THE FUEL TANK CONTROL VALVE WELD JOINT COULD SEPARATE RESULTING IN A POSSIBLE FUEL LEAK.

FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDERBODY FIRE.

01V310000 2001-10-04
Child seat

VEHICLE DESCRIPTION: CERTAIN MINI VANS FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 225, "CHILD RESTRAINT ANCHORAGE SYSTEMS." THE OWNER MANUALS SUPPLIED WITH THESE VEHICLES DO NOT INDICATE WHICH SEATING POSITIONS ARE EQUIPPED WITH TETHER ANCHORAGES AND CHILD RESTRAINT ANCHORAGE SYSTEMS AS REQUIRED BY THE STANDARD.

IN THE EVENT OF A CRASH, THE CHILD SEAT MAY NOT BE PROPERLY ATTACHED INCREASING THE RISK OF INJURY TO THE CHILD.

In owners’ own words

Equipment mileage not reported 3 mo in service
DURING OPERATION OF VEHICLE AN UNKNOWN OBJECT STRUCK AIR CONDITIONER LINE, CAUSING LINE TO BREAK AND SPRAY FLUID OVER THE UNDERCARRIAGE. CONSUMER IS CONCERNED THAT THIS FLUID COULD CONTACT A HOT COMPONENT, SUCH AS EXHAUST SYSTEM) AND RESULT IN A FIRE BECAUSE HYDRAULIC LINES HAVE NO SHIELDING OVER THEM FOR PROTECTION. DEALERSHIP IS REPAIRING THIS PROBLEM AT THE OWNER'S EXPENSE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION.*AK
Equipment mileage not reported 1.8 yr in service
WHILE DRIVING AT ANY SPEED AND AIR CONDITIONER IS ON ENGINE WILL SHUT DOWN. DEALER HAS INSPECTED SEVERAL TIMES/ CHANGED SENSOR/ COMPUTER/ MODULE, AND STILL PROBLEM STILL RECURRING. *AK
Equipment mileage not reported 2.8 yr in service
HAD TO CHANGE REGULATOR/MOTOR FOR THE DRIVER'S SIDE WINDOW IN THE AMOUNT OF $250 AND NOW THE PASSENGER SIDE WINDOW WON'T GO UP OR DOWN. *AK
Engine cooling mileage not reported 2 mo in service
WHILE DRIVING VEHICLE WOULD STALL OUT, THE PROBLEM IS INTERMITTENT. CONTACTED DEALER. *AK *YD

Other Town AND Country model years

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