What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2020 GMC Sierra 2500

Typical pattern

7.8% of complaints about the 2020 GMC Sierra 2500 came in the first year, which is unremarkable for a 2020 vehicle — around the middle of the 178 model-years on record. The median complaint arrives at 4.7 yr in service. The most-reported system is power train (22 complaints), typically at 5.5 yr or about 114,000 miles.

Complaints
103
Median age at failure
4.7 yr
Median mileage
31,800 n=31
Crash / fire / tow
11.7% of reports
Safety recalls
9

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Power train
22 reports · 114,000 mi
5.5 yr
18.2%
Other
16 reports · 8,501 mi
4.1 yr
0%

Safety recalls — NHTSA campaigns

26V083000 2026-02-12
Power train:automatic transmission:control module:software

General Motors, LLC is recalling certain 2020 Chevrolet Silverado 2500, 3500, GMC Sierra 2500, 3500, and 2020-2022 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles that may have been repaired incorrectly under recall 24V797. The transmission control valve may fail and cause the rear wheels to lock up.

Rear wheel lock up increases the risk of a crash.

24V797000 2024-10-24
Power train:automatic transmission:control module:software

General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.

Rear wheel lock-up can increase the risk of a crash.

24V060000 2024-02-01
Latches/locks/linkages:tailgate:latch

General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.

An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.

21V578000 2021-07-29
Tires:temporary/emergency spare tire

General Motors, LLC. (GM) is recalling certain 2020-2021 Chevrolet Silverado 2500 and GMC Sierra 2500 vehicles equipped with a 17" spare tire (RPO ZHQ or ZXT) and either the 20" accessory road tire (RPO REM) or the 18" accessory road tire (RPO Q2V). Operating the spare tire with other 20" or 18" tires can prevent the Anti-Lock Braking System (ABS) from engaging.

An ABS system that cannot control the rear wheels independently increases the risk of a crash.

20V792000 2020-12-17
Seat belts

General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.

If a seat-belt bracket is not secured, the seat belt may not properly restrain an occupant in the front-row center seat position, increasing the risk of injury in a crash.

20V446000 2020-07-30
Air bags:side/window:curtain:inflator

General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.

If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.

20V324000 2020-06-04
Structure:body:hood

General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V-142. Some of the vehicles in 20V-324 were not part of Recall 20V-142 but received defect parts during another service (typically during collision repair). The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.

If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.

20V142000 2020-03-12
Latches/locks/linkages:hood:latch

General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.

If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.

19V814000 2019-11-14
Seat belts:pretensioner

General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.

A vehicle fire could result if materials ignite inside the vehicle.

In owners’ own words

Other mileage not reported 2.4 yr in service
DEF Emission system failure. Total component breakdown requiring replacement. Parts unavailable.
Other mileage not reported 3.3 yr in service
1. The Engine Block heater sparked and created a small flash underneath the truck. It can be inspected whenever you would like. 2. Electric spark/fire 3. The problem has not been reproduced nor inspected by the dealer. I would not dare to plug it back in. 4. There were not any warning messages. It happened the first time the engine block heater was plugged in. February of 2022.
Other mileage not reported 3.6 yr in service
When towing a trailer a notice to service trailer brakes comes on and the trailer brakes are disabled
Power train mileage not reported 5.1 yr in service
The contact owns a 2020 GMC Sierra 2500. The contact received notification of NHTSA Campaign Number: 24V797000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Other Sierra 2500 model years

20242023202020152011200820072006200520042003200220012000

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