What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2011 Dodge Journey

Typical pattern

8.7% of complaints about the 2011 Dodge Journey came in the first year, which is unremarkable for a 2011 vehicle — around the middle of the 203 model-years on record. The median complaint arrives at 5.3 yr in service. The most-reported system is service brakes (47 complaints), typically at 3.8 yr or about 26,500 miles.

Complaints
252
Median age at failure
5.3 yr
Median mileage
66,643 n=203
Crash / fire / tow
10.3% of reports
Safety recalls
4

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Service brakes
47 reports · 26,500 mi
3.8 yr
6.4%
Electrical system
43 reports · 80,000 mi
6.7 yr
4.7%
Engine
29 reports · 89,000 mi
5.5 yr
6.9%
Steering
23 reports · 70,500 mi
7.3 yr
13%
Power train
20 reports · 85,000 mi
5.4 yr
10%

Safety recalls — NHTSA campaigns

17V432000 2017-07-07
Air bags:frontal

Chrysler (FCA US LLC) is recalling certain 2011-2015 Dodge Journey vehicles. In the affected vehicles, the driver's frontal air bag may unexpectedly deploy if the air bag wiring harness gets chafed within the steering wheel and short circuits.

Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury.

16V273000 2016-05-06
Steering:hydraulic power assist:hose, piping, and connections

Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.

A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.

15V431000 2015-07-07
Engine and engine cooling:engine

Chrysler (FCA US LLC) is recalling certain model year 2011-2015 Dodge Journey vehicles manufactured July 19, 2010, to May 26, 2015 and equipped with 2.4L engines. In the affected vehicles, the engine cover may detach from the engine and contact the exhaust manifold.

If the displaced engine cover contacts the exhaust manifold, there would be an increased risk of a vehicle fire.

11V315000 2011-06-08
Steering:column

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011DODGE JOURNEY, JEEP WRANGLER, CHRYSLER 200, CHRYSLER 200 CONVERTIBLE, DODGE AVENGER, DODGE NITRO, JEEP LIBERTY, DODGE CALIBER, JEEP COMPASS, JEEP PATRIOT, DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES. SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH A MISSING OR INCORRECTLY INSTALLED STEERING COLUMN PIVOT RIVET.

A MISSING OR INCORRECTLY INSTALLED RIVET COULD COMPROMISE THE ABILITY OF THE STEERING COLUMN TO SUPPORT THE OCCUPANT LOADS IN THE EVENT OF A FRONTAL CRASH, DECREASING THE EFFECTIVENESS OF THE FRONTAL IMPACT SAFETY SYSTEM. AS A RESULT, THE CONDITION MAY INCREASE THE POTENTIAL FOR INJURY IN A FRONTAL CRASH.

In owners’ own words

Power train 1,159 mi 6 mo in service
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHENEVER THE VEHICLE WAS DRIVEN ON AN INCLINE, THE VEHICLE WOULD ABNORMALLY ROLL BACKWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO OFFERED NO ASSISTANCE AND THE MANUFACTURER WAS CONTACTED WHO ALSO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,159.
Power train 10,000 mi 3.8 yr in service
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE REAR OF THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE DRIVETRAIN AND SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Power train 50,000 mi 4.3 yr in service
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOUR TIMES; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.
Electrical system 4,000 mi 8 mo in service
THE CLOCK KEEPS LOOSING TIME AND GETTING BEHIND. I HAVE TAKEN IT BACK MULTIPLE TIMES TO THE DEALER FOR THIS PROBLEM. ALSO I HAVE TAKEN IT BACK TO THE DEALER TWICE BECAUSE THE CENTER CONSOLE TOUCH SCREEN GOES BLANK, WHICH CAUSES THE RADIO AND AC NOT TO WORK BECAUSE THAT IS CONTROLLED BY THE TOUCH SCREEN THAT SHORTS OUT. NOT TO MENTION THAT THE DISPLAY ON MY DASH KEEPS SWITCHING OVER TO SOME UNKNOWN LANGUAGE. *TR

Other Journey model years

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