What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2020 Volkswagen Jetta

Typical pattern

19% of complaints about the 2020 Volkswagen Jetta came in the first year, which is unremarkable for a 2020 vehicle — around the middle of the 178 model-years on record. The median complaint arrives at 2.8 yr in service. The most-reported system is electrical system (17 complaints), typically at 3.0 yr or about 8,000 miles.

Complaints
79
Median age at failure
2.8 yr
Median mileage
6,000 n=27
Crash / fire / tow
5.1% of reports
Safety recalls
6

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Electrical system
17 reports · 8,000 mi
3.0 yr
0%

Safety recalls — NHTSA campaigns

24V110000 2024-02-14
Fuel system

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.

A fuel leak in the presence of an ignition source increases the risk of a fire.

23V604000 2023-08-30
Electrical system:ignition:switch

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.

Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.

22V815000 2022-10-31
Tires:pressure monitoring and regulating systems

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

An undetected sudden loss of pressure in all four tires increases the risk of a crash.

21V492000 2021-06-30
Air bags: air bag/restraint control module

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.

Incorrect positioning of the air bag control module can cause the vehicle's air bags to deploy improperly during a crash, increasing the risk of injury. Additionally, the vehicle's air bags can deploy unintentionally, increasing the risk of a crash.

20V505000 2020-08-26
Seats

Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.

In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.

20V359000 2020-06-17
Service brakes, hydraulic:foundation components:disc:caliper

Volkswagen Group of America, Inc. (Volkswagen) is recalling one 2020 Jetta vehicle. The front brake caliper bolts may come loose.

If a brake caliper bolt comes loose, it may affect the vehicle's brake performance, increasing the risk of a crash.

In owners’ own words

Electrical system 140 mi 1.1 yr in service
VEHICLE IS BRAND NEW AND HAS BEEN IN MY POSSESSION FOR 7 DAYS. CAR-NET MODULE AND BLUETOOTH AUDIO MODULES HAVE BOTH FAILED. CAR-NET FAILED ON DAY 5, BLUETOOTH ON DAY 6. PRESCRIBED RESOLUTION INVOLVES PULLING THE APPROPRIATE FUSE TO RESET THE SYSTEM. AFTER THIS PROCEDURE, SYSTEM FAILED TO RESET.
Electrical system 8,000 mi 1.3 yr in service
THE HILL HOLD ASSIST DID NOT DISENGAGED QUICKLY WHEN STOPPED ON AN INCLINE, BURNING THE CLUTCH TO GET THE VEHICLE TO MOVE FORWARD. THIS CAUSED SMOKING FROM THE HOOD OF THE CAR AND WE WERE THEN FORCED TO PULL TO THE SIDE OF A VERY CONGESTED HIGHWAY AND WAIT FOR THE SMOKING TO STOP AND GIVE THE CLUTCH A BREAK. THIS HAS NOW CAUSED PREMATURE CLUTCH WEAR.
Electrical system mileage not reported 1.4 yr in service
I CAME TO A STOP LIGHT AND HAD MY CAR IN NEUTRAL. PUT IT INTO FIRST AT A GREEN LIGHT AND THERE WAS NO POWER, THE ENGINE HAD CUT OFF. I DRIVE A MANUAL AND HAVE FOR MY ENTIRE LIFE. THERE WAS NO LURCHING OR ANYTHING, JUST A SILENT CUT. HARD TO GET IT TURNED BACK ON, THE VEHICLE SEEMED CONFUSED WHEN I HIT THE START BUTTON... WAS NEARLY REAR ENDED.

Other Jetta model years

20212020201920172016201520142013201220112010200920082007200620052004200320022001200019991998

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