What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2021 Volkswagen Jetta

Typical pattern

4% of complaints about the 2021 Volkswagen Jetta came in the first year, which is unremarkable for a 2021 vehicle — around the middle of the 159 model-years on record. The median complaint arrives at 3.3 yr in service. The most-reported system is service brakes (25 complaints), typically at 3.5 yr.

Complaints
101
Median age at failure
3.3 yr
Median mileage
14,000 n=10
Crash / fire / tow
5.9% of reports
Safety recalls
4

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Service brakes
25 reports
3.5 yr
4%

Safety recalls — NHTSA campaigns

22V514000 2022-07-20
Back over prevention: sensing system: camera

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

21V492000 2021-06-30
Air bags: air bag/restraint control module

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.

Incorrect positioning of the air bag control module can cause the vehicle's air bags to deploy improperly during a crash, increasing the risk of injury. Additionally, the vehicle's air bags can deploy unintentionally, increasing the risk of a crash.

21V038000 2021-02-01
Seats

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks.

The seat can move front and back without restriction if bolts are missing, increasing the risk of injury during a crash.

20V716000 2020-11-18
Back over prevention: sensing system: camera

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.

In owners’ own words

Service brakes mileage not reported 2.1 yr in service
Brake pedal sunk to floor. No Brakes at all. Vehicle being brought to VW dealership10/24/ 2022.No warning /lamps, or indications of brake problem.
Service brakes mileage not reported 2.2 yr in service
Recently had the rear brake pads replaced at appx 30,000 miles under normal driving conditions. (suburban driving, no towing or any driving behavior that would accelerate excessive/irregular wear). Significantly, during the 5/5/2022 20,000 mile oil change the dealer noted the following:, "rear pads and rotors pads down to 2 on inner" The vehicle is equipped with a 6 speed manual transmission and standard electronic parking brake. Volkswagen customer service was contacted and responded that brakes were not covered under warranty.
Service brakes mileage not reported 3.2 yr in service
I do not feel safe with my Vehicle. I purchased new and at 16,550 Miles it needed new rear rotors and pads. Again at 38417 it needed new rotors and pads. I drive the car softly and am not heavy on the brakes. This seems to be a known issue and the dealership says I should be prepared to replace rotors and pads this frequently. It was only 1.5 years until the 2nd pad/rotor change. Not only do I not feel safe, that is a financial hardship.

Other Jetta model years

20212020201920172016201520142013201220112010200920082007200620052004200320022001200019991998

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