What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2011 Jeep Grand Cherokee

Typical pattern

2.1% of complaints about the 2011 Jeep Grand Cherokee came in the first year, which is unremarkable for a 2011 vehicle — around the middle of the 203 model-years on record. The median complaint arrives at 5.0 yr in service. The most-reported system is electrical system (777 complaints), typically at 4.6 yr or about 62,636 miles.

Complaints
2,419
Median age at failure
5.0 yr
Median mileage
64,200 n=1729
Crash / fire / tow
9.3% of reports
Safety recalls
6

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Electrical system
777 reports · 62,636 mi
4.6 yr
9.7%
Engine
342 reports · 69,000 mi
6.4 yr
5%
Service brakes
322 reports · 60,000 mi
3.9 yr
3.7%
Fuel / propulsion
246 reports · 65,249 mi
5.8 yr
3.7%
Other
132 reports · 94,000 mi
7.3 yr
9.1%
Power train
90 reports · 64,300 mi
6.5 yr
11.1%
Steering
86 reports · 79,800 mi
7.0 yr
5.8%
Air bags
60 reports · 60,000 mi
6.6 yr
43.3%
Structure
43 reports · 52,925 mi
4.7 yr
34.9%
Speed control
37 reports · 42,000 mi
4.6 yr
21.6%
Suspension
37 reports · 62,000 mi
7.3 yr
18.9%
Exterior lighting
37 reports · 60,000 mi
5.1 yr
10.8%

Safety recalls — NHTSA campaigns

19V813000 2019-11-14
Electrical system

Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.

A vehicle stall increases the risk of a crash.

17V572000 2017-09-18
Service brakes

Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.

If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.

15V879000 2015-12-28
Electrical system:wiring

Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.

The vanity lamp wiring may short, increasing the risk of a vehicle fire.

14V530000 2014-09-04
Electrical system

Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.

A vehicle stall increases the risk of a crash.

14V391000 2014-07-02
Electrical system:wiring

Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.

If the vanity lamp wiring shorts, there is an increased risk of fire.

14V154000 2014-04-01
Service brakes

Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.

The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.

In owners’ own words

Power train 4,000 mi 10 mo in service
2011 JEEP GRAND JEROKEE OVERLAND - TRANSMISSION SHUTTERING LUGGING DURING AUTOMATIC SHIFTING. DRIVING THE VEHICLE DURING NORMAL DRIVING CONDITIONS AT SPEEDS OF 30-40 MILES PER HOUR TRANSMISSION CONSISTENTLY SHUTTERS (ROUGH SHIFTING) CAUSING OWNER OPERATOR TO LEAVE TRANSMISSION IS MAUAL SELECTION 4TH SPEED. (GEAR SELECTION 1,2,3,4,5,D) LEAVING THE TRANSMISSION IN DRIVE HAS GENERATED RATTLING NOISES AND TRANSMISSION LUGGING (SHUTTERING) WHEN IN AUTOMATIC SELECTION "D". ACCELERATING AT THIS TIME ALSO CAUSES THE VEHICLE TO LURCH (JERK ROUGHLY). *TT
Power train 9,000 mi 1.5 yr in service
CHECK ENGINE LIGHT COMES ON, OCCASIONALLY BEGINS TO BLINK AND CAR IDLES ROUGH, SOUNDING AS IF ITS GOING TO STALL. CAR HAS BEEN RETURNED TO DEALERSHIP, PENDING REPAIR (3RD TIME IN PAST 10 DAYS). DEALERSHIP INITIALLY CLAIMED THE COMPUTER HAD TO BE REPROGRAMMED DUE TO AN O2 SENSOR, THEN ON RETURN TO THE DEALERSHIP INDICATED THAT THE O2 SENSOR NEEDED TO BE REPLACED. AS OF THIS AFTERNOON, THE DEALERSHIP STATED THAT THEY ARE LOOKING INSIDE THE CYLINDER HEAD TO SEE IF THEY CAN DETERMINE PROBLEM. *TR
Power train 15,000 mi 2.8 yr in service
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. *TR
Speed control 2,000 mi 10 mo in service
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH THE VEHICLE SURGED FORWARD AND THE ACCELERATOR PEDAL DEPRESSED TO THE FLOOR UNEXPECTEDLY. THE FAILURE OCCURRED A TOTAL OF THREE TIMES. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 2,000.

Other Grand Cherokee model years

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