What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2017 Jeep Grand Cherokee

Typical pattern

8% of complaints about the 2017 Jeep Grand Cherokee came in the first year, which is unremarkable for a 2017 vehicle — around the middle of the 203 model-years on record. The median complaint arrives at 5.0 yr in service. The most-reported system is engine (101 complaints), typically at 5.8 yr or about 36,300 miles.

Complaints
564
Median age at failure
5.0 yr
Median mileage
33,000 n=275
Crash / fire / tow
10.5% of reports
Safety recalls
6

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Engine
101 reports · 36,300 mi
5.8 yr
4%
Electrical system
89 reports · 35,446 mi
4.7 yr
6.7%
Power train
87 reports · 45,000 mi
5.7 yr
8%
Other
76 reports · 26,000 mi
4.3 yr
14.5%
Fuel / propulsion
31 reports · 20,000 mi
3.3 yr
3.2%
Service brakes
29 reports · 30,000 mi
4.0 yr
17.2%
Speed control
21 reports · 26,000 mi
5.8 yr
14.3%
Seats
20 reports · 43,150 mi
4.3 yr
20%
Steering
18 reports · 33,000 mi
4.7 yr
5.6%
Air bags
15 reports · 34,965 mi
5.9 yr
60%

Safety recalls — NHTSA campaigns

23V411000 2023-06-08
Engine cooling

Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

An engine stall can increase the risk of a crash.

22V406000 2022-06-09
Fuel system, diesel:delivery:fuel pump

Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

20V699000 2020-11-12
Engine and engine cooling:exhaust system:emission control:gas recirculation valve (egr valve)

Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

Combustion in the intake manifold can increase the risk of a fire.

18V332000 2018-05-17
Electrical system:wiring

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit with

If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

17E061000 2017-10-19
Engine and engine cooling:engine:gasoline:turbo/supercharger

Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.

A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.

16V686000 2016-09-23
Equipment

Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.

If the tow bracket is loose, the bracket may detach from the vehicle while being it is being driven, possibly becoming a road hazard. If the bracket detaches during a vehicle recovery, there may be a loss of control of the towed vehicle. Either scenario increases the risk of a crash.

In owners’ own words

Power train 7 mi 6 mo in service
VEHICLE TRANSMISSION DIES ON LEFT TURNS IN TRAFFIC.OCCURRS IN TRAFFIC. ON STREETS , AND HIGHWAYS.TAKATA INFLATORS
Power train 843 mi 5 mo in service
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFTER DROPPED FROM DRIVE INTO NEUTRAL INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DIAGNOSTIC RESULTS WERE UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 843.
Power train 10,000 mi 9 mo in service
TRANSMISSION DOWNSHIFTS TOO HARD. EVERY TIME THEY FIX THE PROBLEM AND RETURN THE JEEP BACK TO ME, IT HAPPENS AT A DIFFERENT MPH. IT HAS BEEN AROUND 25 MPH, THEN AT 5 MPH AND NOW CURRENTLY AT 30 MPH. THE MOST RECENT TIME THEY ATTEMPTED TO FIX IT (THE 4TH TIME) THEY REPLACED A VALVE BODY, AND IT MADE THE PROBLEM WORSE, SO THEY ARE ORDERING ME A TRANSMISSION, WHICH THEY SAY ARE ON BACK ORDER, AND DO NOT HAVE AN ETA FOR ME. SINCE JUNE 5TH MY VEHICLE HAS BEEN IN THE SHOP FOR 12 DAYS AND COUNTING SINCE I CALLED AGAIN TODAY AND THEY STILL HAVE NO CLUE WHEN THEY CAN GET A NEW TRANSMISSION.
Service brakes 100 mi 6 mo in service crash / fire / tow
I HAD THE CAR FOR ABOUT 35 DAYS. I WAS DRIVING HOME FROM WORK ON A SIDE STREET AND MY BRAKES FAILED. I APPLIED THE BRAKES AS I WAS COMING UPON A 3 WAY STOP SIGN. MY BREAKS JAMMED,AND FAILED TO STOP. I HIT ANOTHER CAR AND WE BOTH WALKED AWAY WITH MINOR INJURIES. MY JEEP WAS TOTALED. ALL AIRBAGS DEPLOYED AND I HAD ALL FRONT END DAMAGE. I FEEL THEIR IS EITHER A PROBLEM WITH THE BREAK MODULATOR, OR THE AUTO STOP FEATURE WHEN YOU APPLY YOUR BREAKS TO STOP. I WAS ALMOST KILLED. I WILL NEVER BUY ANOTHER CAR WITH THIS AUTO FEATURE AGAIN. OF COURSE NOTHING WAS FOUND.

Other Grand Cherokee model years

2025202420232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998

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