What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2011 Toyota Highlander

Typical pattern

8.8% of complaints about the 2011 Toyota Highlander came in the first year, which is unremarkable for a 2011 vehicle — around the middle of the 203 model-years on record. The median complaint arrives at 5.3 yr in service. The most-reported system is steering (34 complaints), typically at 8.2 yr or about 90,000 miles.

Complaints
228
Median age at failure
5.3 yr
Median mileage
55,000 n=182
Crash / fire / tow
10.1% of reports
Safety recalls
5

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Steering
34 reports · 90,000 mi
8.2 yr
0%
Structure
28 reports · 46,000 mi
4.0 yr
3.6%
Visibility / wipers
25 reports · 50,000 mi
3.8 yr
0%
Electrical system
23 reports · 42,500 mi
3.8 yr
0%
Engine
17 reports · 129,100 mi
11.4 yr
11.8%
Power train
16 reports · 25,000 mi
6.8 yr
12.5%

Safety recalls — NHTSA campaigns

16V396000 2016-06-02
Seats:front assembly:seat heater/cooler

Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.

If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.

15V689000 2015-10-22
Visibility:power window devices and controls

Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.

If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.

14V743000 2014-11-19
Seats:front assembly:seat heater/cooler

Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.

Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.

13V123000 2013-04-09
Equipment:other:labels

Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight ad

An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.

13V014000 2013-01-16
Air bags:frontal:sensor/control module-inactive

Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger se

If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.

In owners’ own words

Power train 3,000 mi 4 mo in service
TL*THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED THE CONTACT STATED THAT IT STARTED MOVING ON ITS OWN. THE GEAR SHIFT DOES NOT HAVE TO BE IN PARK IN ORDER TO TURN THE VEHICLE ON SINCE IT WAS TURNED OFF BY PRESSING A BUTTON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THAT THERE WERE NO REPAIRS NEEDED AND THAT WAS THE WAY THE VEHICLE WAS DESIGNED. UPDATED 3/22/11 *CN UPDATED 04/25/11
Power train 5,000 mi 1.6 yr in service
I ONLY HAVE 7K MILES IN MY CAR I OWN THE CAR FOR ONLY 1 YEAR. I NOTICE THAT THE STEERING WHEEL IS NOT BALANCE AT ALL. AT LEAST 5-10 DEGREE TO THE RIGHT. I HAVE MY CAR SERVICE EVERY 6 MONTHS WITH TOYOTA IT SHOULD BE BALANCED AND DONE THE TIRE ROTATION??? ALSO THE TRANSMISSION OCCASIONALLY STALL ABOUT 1-2 SECOND WHEN I ACCELERATE TO 30-40 MPH. I AM AFRAID THAT THE TRANSMISSION WILL HAVE PROBLEM WITHIN THIS 2-3 YEARS. LIKE HONDA TRANSMISSION FAILURE ON ODYSSEY. *TR
Power train 8,500 mi 11 mo in service
AT LOW SPEED, THE AUTO HAS A SERIOUS DELAY WHEN YOU PRESS DOWN ON THE GAS PEDAL TO ENTER A LANE OF TRAFFIC SUCH AS ENTERING AN INTERSTATE FROM AN ENTRANCE RAMP. AFTER THE DELAY THE AUTO THEN SURGES INTO THE TRAFFIC LANE. TOYOTA OFFICIALS CLAIM IT IS CAUSED BY A COMMUNICATION PROBLEM BETWEEN THE COMPUTER AND THE TRANSMISSION. THEY TOLD ME THAT IT CANNOT BE CORRECTED. I FEEL THAT THE DELAY AND SURGE IS NOT SAFE. *TR
Electrical system 3,000 mi 4 mo in service
TL*THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED THE CONTACT STATED THAT IT STARTED MOVING ON ITS OWN. THE GEAR SHIFT DOES NOT HAVE TO BE IN PARK IN ORDER TO TURN THE VEHICLE ON SINCE IT WAS TURNED OFF BY PRESSING A BUTTON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THAT THERE WERE NO REPAIRS NEEDED AND THAT WAS THE WAY THE VEHICLE WAS DESIGNED. UPDATED 3/22/11 *CN UPDATED 04/25/11

Other Highlander model years

20232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001

How to read this