What Owners Report NHTSA ODI · 2,175,102 complaints · MY1998–2026

2021 Toyota Highlander

Typical pattern

10.6% of complaints about the 2021 Toyota Highlander came in the first year, which is unremarkable for a 2021 vehicle — around the middle of the 159 model-years on record. The median complaint arrives at 4.3 yr in service. The most-reported system is power train (217 complaints), typically at 5.0 yr or about 59,000 miles.

Complaints
634
Median age at failure
4.3 yr
Median mileage
27,109 n=50
Crash / fire / tow
7.6% of reports
Safety recalls
4

When each system is reported — middle 50% of complaints

System
0y2y4y6y8y10y12y14y
Power train
217 reports · 59,000 mi
5.0 yr
1.8%
Service brakes
66 reports · 27,109 mi
2.8 yr
7.6%
Other
61 reports
3.8 yr
11.5%
Structure
50 reports · 31,000 mi
3.8 yr
4%
Engine
44 reports · 3,400 mi
4.3 yr
15.9%
Air bags
42 reports · 51,000 mi
3.8 yr
11.9%
Fuel / propulsion
31 reports · 1,250 mi
8 mo
6.5%
Electrical system
25 reports · 27,109 mi
4.0 yr
8%
Collision avoidance
17 reports · 2,600 mi
2.8 yr
23.5%

Safety recalls — NHTSA campaigns

26V128000 2026-03-05
Seats:mid/rear assembly:recliner

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.

A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.

24V452000 2024-06-18
Tires

Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.

23V865000 2023-12-20
Air bags:sensor:occupant classification

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

An air bag that does not deploy during a crash increases the risk of injury.

23V720000 2023-10-26
Structure:body:bumpers

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.

A detached front bumper cover can become a road hazard, increasing the risk of a crash.

In owners’ own words

Fuel / propulsion 1,250 mi 5 mo in service
THE DTE INDICATOR ON THE VEHICLE IS OPERATING INCORRECTLY. I FILLED THE HIGHLANDER UP WITH 10 MILES DTE AND IT ONLY TOOK 13.2 GALLONS OF FUEL. THE DTE INDICATOR WAS 425 MILES AFTER FILL UP. TOYOTA ADVERTISES 600 MILES PER TANK. MY HIGHLANDER IS 175 MILES OFF OF THE MANUFACTURES ADVERTISED EXPECTATION. I DON'T KNOW IF I AM OUT OF FUEL AT 0 DTE OR IF I CAN DRIVE ANOTHER 175 MILES BEFORE EMPTY. I AVERAGED 35.6 MPG ON THIS FILL UP BUT EVERY TIME I FILL THE TANK I GET SIMILAR RESULTS.
Fuel / propulsion mileage not reported 6 mo in service
THE VEHICLE EV DOES NOT ENGAGE WHEN IT IS COLD OUTSIDE FOR AT LEAST 10-15 MINUTES OF DRIVING. THIS DRASTICALLY ALTERS THE FUEL ECONOMY.
Fuel / propulsion 320 mi 6 mo in service
THE 2021 HIGHLANDER HYBRID IS NOT TAKING MORE THAN 10-11GALLONS PER FILL UP AND THE DISTANCE TO EMPTY INDICATOR ONLY STATES APPROX. 420MILES NOT THE 590-615MILES BASED ON THE STATED 34/35 MPG PER TOYOTA ON THE HYBRID MODEL. WE HAVE FILLED THE VEHICLE SEVERAL TIMES AND AT MULTIPLE GAS STATIONS AND EACH TIME THE TANK WILL NOT ACCEPT MORE THAN 10-11GALLONS.
Service brakes mileage not reported 9 mo in service
At random times, when traveling at 10-15 mph and applying the brakes to stop or slow, the brakes will slip for a second or less and then re-in-gauge. Never experienced this before with 2 other Toyota hybrids I have owned. Scary feeling. Have notified Toyota Customer service since I have read others with same model (highlander hybrid platinum) have same problem.

Other Highlander model years

20232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001

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